E-Sales Support, Japan

Location: Yokohama, Japan

Report to: Operations Manager, Japan and Korea

Role Purpose:

The role is responsible for proactive, digitally‑driven strategic account management for large customers, leveraging external catalog integrations, content delivery, e‑Ordering, and EDI connectivity.

The role drives revenue growth and customer satisfaction by designing and optimizing end‑to‑end purchasing processes through data‑driven insights, commercial negotiation, and cross‑functional collaboration.

What you will be doing in this role

• Account Strategy & Customer Engagement
• Identify purchasing trends, latent needs, and emerging opportunities through all customer touchpoints and convert them into strategic proposals.
• Conduct customer visits as required to enhance RS value propositions and deepen relationships.
• Conduct regular Business Reviews with key accounts and present mid‑ to long‑term account strategies based on data‑driven insights.
• Data Analysis & Proposal Development
• Propose improvements, introduce new products, and optimize purchasing processes based on purchasing‑data analysis.
• Develop solution proposals that integrate multiple factors such as conditions, operations, part numbers, inventory, and pricing.
• Management of Customized Catalog (External Catalog Integrations / Content Delivery)
• Update and manage customer‑specific customized catalog sites.
• Add and maintain customer‑specific content to support improved purchasing experience.
• Design feasible solutions that reflect customer needs while considering RS system specifications and constraints.
• Internal Coordination & Process Design
• Align RS system capabilities (“what can / cannot be done”) with customer requirements and design feasible operational processes.
• Collaborate with Customer Support, Pricing, Operations, Inventory Management, Product and other relevant teams to maximize RS value delivered to customers.
• Commercial Negotiation
• Lead negotiations and agreement‑building on pricing, terms, operational flows, and process changes that impact the customer’s organization.
• Clearly communicate limitations and present structured alternatives to maintain trust and ensure compliance.
• KPI & Data Management
• Manage KPIs, trends, and performance data to identify improvement opportunities.
• Contribute to maximizing the effectiveness of marketing initiatives and sales activities.
• Identify areas for improvement within existing purchasing processes and drive continuous enhancement.
• Lead the implementation and operational improvement of new systems and processes.
• Achieve revenue and gross‑margin targets for assigned accounts.
• Manage contractual terms and agreements appropriately.
• Ensure accuracy of customer data and commercial condition settings.
• Comply with and implement all company policies and requirements, including but not limited to Code of Conduct, Work Rules, EH&S, ESG, CI, etc

How you make a difference in this role

By leveraging advanced data‑analysis skills, problem‑solving capability, and insights derived from customer interactions, this role elevates and optimizes customer purchasing processes, creating significant business value.

Strategic proposals that balance the needs of both customers and RS contribute to revenue growth, operational efficiency, and enhanced customer satisfaction.

What experience we expect from you

Essential Skills & Experience

• Minimum 5 years of professional experience, including roles requiring strategic‑level negotiation, stakeholder coordination, and decision‑making accountability.
• Strong commercial negotiation skills (capable of leading agreement‑building on pricing, terms, and process changes).
• Ability to structure issues and drive alignment across multiple departments and stakeholders.
• Ability to understand end‑to‑end purchasing processes and independently design operational workflows (including “can / cannot” feasibility assessment).
• Ability to conduct data analysis and execute improvement proposals (including identification of consumption‑trend changes and latent needs).
• Proficiency in Excel for data analysis (VLOOKUP / Pivot Table/ Filter, Data Import required).
• Ability and willingness to understand system specifications and learn basic concepts of external catalog integration.
• Proactive, customer‑centric working style
• Native‑level Japanese proficiency
• Ability to read and write in English

Desirable Skills & Experience

• Experience with SAP, Salesforce and BI tools
• Experience in EC or digital‑related fields

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