Service Sales Engineer

Role Purpose  

Service Sales (After Sales) role is responsible for providing technical support and after-sales solutions to customers following product delivery. The position focuses on spare parts sales, maintenance services, and customer relationship management to drive long-term customer satisfaction and recurring business growth. 

Responsibilities  

• Provide technical support and recommendations on product operation, maintenance, and performance. 

• Promote and sell spare parts, consumables, and after-sales service solutions including maintenance contracts, repairs, upgrades, and retrofits. 

• Coordinate preventive maintenance, inspections, and overhaul activities with service teams. 

• Build and maintain strong customer relationships to enhance loyalty and repeat business. 

• Prepare and follow up on quotations, proposals, and technical documentation for after-market services. 

• Collaborate closely with Service, Engineering, and Supply Chain teams to ensure timely and efficient service delivery. 

• Identify sales opportunities and generate leads from existing customers. 

• Monitor after-sales performance and prepare regular sales and activity reports. 

• Perform other duties as assigned. 

Candidate Requirements  

Essential Skills & Experience  

• Bachelor’s degree in Mechanical, Electrical, Industrial Engineering, Science (any major), or a related field; Food Science or Microbiology is an advantage. 

• 2–5 years of experience in after-sales service, spare parts sales, or service engineering within an industrial environment (preferably air compressors, air filters, or air dryers). 

• Strong technical knowledge with good problem-solving capability. 

• Effective communication and negotiation skills. 

• Proficiency in English, both written and spoken. 

Desirable Skills & Experience 

• Strong customer-oriented mindset with the ability to build long-term relationships. 

• Willingness to travel domestically and internationally as required.