Product Support Manager

LOCATION: Hybrid, Domnick Bangkok Thailand

CONTRACT TYPE: Full-time

Product Support Manager (Air Compressor) will lead technical support efforts and drive customer satisfaction through expert product knowledge and collaboration with the sales team. This role is key in bridging the gap between technical specifications and customer needs, ensuring seamless pre- and post-sales support, and contributing to the company’s sales growth.

You will serve as a subject matter expert on air compressor systems, guiding internal teams and clients alike with product demonstrations, technical advice, and specification support, all while helping to achieve sales target

 Responsibilities 

• Provide expert guidance on product specifications, applications, and solutions for air compressor systems

• Support the sales team with technical knowledge during client engagements, presentations, and demonstrations.

• Provide product training to our Sales Engineers and Technical Sales to enhance their product knowledge and sales capabilities.

• Collaborate closely with the Sales teams to identify client needs and provide tailored technical solutions.

• Conduct site visits and consultations to understand operational requirements and recommend appropriate product solutions 

• Review and approve product quotations to ensure accuracy, feasibility, and alignment with business goals, while partnering with cross-functional teams to drive efficient order processing, on-time delivery, and successful product installation

• Work with cross-functional teams to ensure smooth order processing, delivery, and installation.

• Assist with resolving technical issues, customer complaints, and post-sales support requirements.

• Maintain accurate technical documentation and support materials.

• Participate in the development and execution of marketing and sales strategies.

• Provide input for product improvement and development based on market feedback.

• Prepare and deliver regular reports, including:

• Weekly planning and visit reports

• Monthly pipeline and win-loss analysis reports

• Attend internal meetings and contribute to strategic planning and coordination.

Candidate Requirements 

Essential Skills & Experience

• Graduated with background of Mechanical, Electrical, or related field preferred
• Minimum 3 years of experience in technical sales, product support, or a related engineering role.
• Indepth understanding of air compressor systems and their applications.
• Strong customer service orientation with excellent communication and interpersonal skills.
• Confident in delivering technical presentations and training sessions.Strong English proficiencyGood in MS Office e.g. Excel, PowerPoint, Outlook
• Ability to analyze complex problems and offer effective solutions.
• Highly organized, self-motivated, and capable of managing multiple priorities.High ethical standards and a strong sense of responsibility.