PMO Lead - Process & Operational Excellence

Location: This is a hybrid role, offering a combination of being able to work remotely and from our London office. 

Contract Type: Permanent

The Opportunity

We are looking to recruit a Programme Management Office for the Process & Operational Excellence Portfolio. The PMO for P&OE will support the delivery of both organic projects across all regional and functional teams. This role is critical to the successful delivery of our ambition of becoming first choice.

The role requires a passionate and driven PMO professional who can influence, drive and embed change across the region and the wider organisation. Key objectives include:

• Establishing and embedding the PMO capability for the P&OE Portfolio.
• Driving delivery of the P&OE organic projects portfolio.
• Creating and monitoring the P&OE organic plan including resource capacity management and dependency management for successful delivery.
• Using data and analysis to proactively identify and resolve issues, removing barriers to execution and allowing for efficient decision making.
• Managing the assurance activities to minimise the impact of issues and ensuring the changes adheres to company policies and procedure.

What You Will Be Doing

Delivery

• Establish and lead the PMO for the P&OE Portfolio.
• Support the launch and embedding of the Transformation implementation.
• Manage the portfolio roadmap.
• P&OE Organic investment plan – a plan for all teams under the in scope workstreams covering prioritised change roadmap. The plan is to be outcome led and drive clear accountabilities and targets across all teams.
• Building on the existing capability from the Group’s Strategy Delivery & Execution Function, establish core delivery processes and key controls to best support delivery, implementing, iterating & embedding across the team. Supporting ongoing development of delivery lifecycles.
• Implement, maintain and evolve the key documentation, including P&OE organic investment plan, resource plan and dependency map as well as control documents (RAIDs) and stakeholder maps/engagement plans.
• Track delivery and critical success factors and trouble shoot issues – e.g. dependencies, resource constraints.
• Lead relationships and interfaces with Strategy Deliver & Execution Function and have a ‘business partner’ network cross-functionally with other work-streams to develop and ensure consistency of approach, tools and information reporting.

Data Analysis, Reporting & Insight

• Own the Management information and performance reporting across the P&OE Portfolio workstreams, reporting information to ExCo, Steer Co’s and broader Stakeholder community
• Create insightful metrics, close monitoring of P&OE Portfolio KPIs and the levers that impact these.
• Use data and analytics to help drive delivery, identify issues and propose fixes, accelerate decision making and continuously improve our ways of working.
• Ensure provision of accurate data from the different sources.

Governance and Assurance

• Work with the P&OE Portfolio Delivery team to establish and improve governance and complete required reporting.
• Work across the P&OE organic projects to establish consistent governance and controls. 
• Establish and manage the Portfolio assurance process to enable control and effective risk and issue management. Support delivery excellence to scope, time, quality and cost and the compliance to company policy and procedure.
• Continuously monitoring and evaluating delivery through execution of the Assurance process.

• Conduct quality reviews of change initiatives as required and advise on areas of concern and opportunities to improve.

Stakeholder & Communications

• Influence and negotiate across Group wide stakeholder’s including ExCo, Steer Co, Programme & Projects.
• Act as an ambassador and champion for the P&OE Delivery Unit across the different stakeholders and functions.
• Support the production of Communications.
• Take ownership for the management of specific stakeholders including building strong relationships and interfaces with the central Strategy Delivery & Execution Team.
• Maintain a ‘Business Partner’ network between different areas of the business who are critical for the successful delivery of the P&OE Organic plan.

What You’ll Bring

• Experience of working in a Project/Programme Management Office, delivering large scale complex changes across multiple geographies.
• Extensive knowledge, qualifications of good-practice project, programme and portfolio management methodologies and approaches e.g waterfall, Agile.
• Experience in the development of project and programme management standards, processes and guidelines, and their continued development to meet organisational need.
• Experience of setting up a PMO from ground zero, including resource capacity management, dependency management and assurance.
• Experience in the development of project and programme management standards, processes and guidelines and their continued development to meet organisational needs.
• Excellent planning, prioritisation and organisational skills.

• Able to challenge constructively, build credibility and work with integrity at all levels within the organisation
• Confident with data analysis and insight
• Continuous improvement - track record of identifying and delivering improvements
• Ability to effectively use Microsoft Project, Visio, PowerPoint, SharePoint and Excel.

We Are RS

We’ve been solving industry problems for over 80 years. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.

Our purpose? Making amazing happen for a better world.

We offer service and product solutions to over 1.2 million customers globally, shipping a parcel every 2 seconds to over 130 countries. With over 800,000 stocked and 3 million unstocked products, we’re a trusted partner to the world’s leading industries.

We’re looking for curious, driven, and empathetic professionals to join our journey. People who think differently, act with purpose, and want to make a real impact. 

Rewards

Our Reward Strategy Philosophy is designed to offer market competitive base salaries and provide all of our people the opportunity to participate in a short-term incentive, enabling them to share in the success of the Company.

Our total reward package is more than just the cash; our recognition and benefit offering provide the opportunity for us to recognise, reward and enable the wellbeing of our people at all stages of their journey with RS. Our rewards and benefits vary by country, but include:

• Financial - pension/retirement; life assurance; salary finance (payroll deduction loan scheme)
• Wellbeing - medical plans; health screening; critical illness; disability insurance; holiday / paid time off; employee assistance programme; discounted gym/health club membership
• Lifestyle - transportation assistance schemes (e.g., cycle to work, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts
• Spotlight – our global recognition programme provides a platform to highlight and recognise people role modelling our values

Ready to Make Amazing Happen?

Join c. 9,000 colleagues and help us shape the future of our industry. Whoever you are, wherever you are — it all starts here.

Apply now and make RS a part of your journey.

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