Regional AR Lead

About RS Group

RS is a high-service global product and service solutions provider for industrial customers, enabling them to operate efficiently and sustainably.

We operate in 33 markets, stock over 875,000 industrial and specialist products and list an additional five million relevant for our industrial customers, sourced from over 2,500 suppliers. This extensive range supports our customers across the industrial lifecycle of designing, building and maintaining equipment and operations. We enhance their experience through a tailored service model, leveraging our efficient physical, digital and process infrastructure sustainably. We combine a technically led and digitally enabled approach with an exceptional team of experts; ultimately, it’s our people that make the difference.

Our purpose, making amazing happen for a better world, reflects our focus on delivering results for people, planet and profit.

About the Role

Role Purpose

The AR Regional Lead serves as the primary liaison between Accounts Receivable and Sales, partnering with Branch Managers, Account Managers, and internal stakeholders to proactively manage account health, mitigate risk, and resolve customer issues impacting payment and cash flow.

This role acts as the central coordinator across Collections, Billing, Credit, Customer Master, and Cash Applications, ensuring timely resolution of issues while strengthening collaboration between Sales and Accounts Receivable.

The ideal candidate combines strong business acumen, SAP expertise, relationship-building skills, and the ability to drive results through cross-functional collaboration.

Responsibilities

Sales Partnership & Relationship Management

• Serve as the primary AR point of contact for Sales and Branch Leadership.
• Build strong partnerships across Sales and AR functions.
• Participate in account reviews and business discussions.
• Provide visibility into account health, disputes, aging, and customer risks.

Account Health & Risk Management

• Monitor customer payment performance, disputes, and account exposure.
• Identify risks related to credit limits, payment trends, and account activity.
• Partner with Sales and AR teams to develop mitigation plans.

Escalation Management & Issue Resolution

• Coordinate resolution of complex customer issues across Collections, Billing, Credit, Customer Master, and Cash Applications.
• Drive accountability, action planning, and timely follow-through.
• Escalate unresolved issues and significant risks when necessary.

Process Improvement

• Identify recurring issues and root causes.
• Recommend solutions that improve customer experience and cash flow performance.
• Support process standardization and continuous improvement initiatives.

Candidate Requirements

Essential Skills & Experience

Experience

• 5+ years of experience in Accounts Receivable, Credit, Collections, Order-to-Cash, or related functions.
• Experience partnering with Sales and managing cross-functional initiatives.
• Experience handling escalated customer issues and driving resolution.

Technical Skills

• Strong SAP experience required (ECC and/or S/4HANA preferred).
• Knowledge of GetPaid and Order-to-Cash processes.
• Proficiency in Excel, Power BI, and Microsoft Office.
• Strong analytical and problem-solving skills.

Soft Skills

• Exceptional communication and relationship-building abilities.
• Strong customer service mindset.
• Ability to influence without direct authority.
• Effective conflict resolution and negotiation skills.
• Strong organizational and follow-up discipline.

Equal Employment Opportunity

RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.

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