Product Manager - Supply Solutions

We are RS Group.

RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations.  We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide. 
Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently.  
We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen. 

Product Manager Supply Solutions
Job Description 

• Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements, commercial business rules, operating processes, and product launch (go-to-market)
• Create and deploy and end-end Sales into Service process that delivers a consistent customer experience and drives long term success
• Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
• Analyze market data and competitor/lateral business propositions to inform sales & marketing strategies
• Drive structured go-to-market activities, ensuring sign off from key stakeholders through critical path stages
• Collaborate closely with technology, digital, supply chain, marketing, and sales teams in the development and release of products, creating virtual teams designed to holistic business success
• In conjunction with the Digital and Technology functions, be aware of and strategize around the use of existing and emerging technologies to ensure RS remains both relevant in the market, and offers a differentiated proposition
• In conjunction with marketing, develop product positioning and proposition content that differentiates RS across primary market segments
• Collaborate and work cross functionally to build comprehensive reporting capabilities for both RS and our customers
• Be recognised internally as a subject matter expert and go to person in relation to Procurement Solutions
• Support the business in building scalable processes that follow a consistent approach to new installations, from customer discovery to customer go-live, through ongoing service.
• While it is not anticipated for this role to have direct reports, there will be a very strong requirement for cross-functional (matrix) leadership across multiple functions and commercial markets.

Location: Dallas – Fort Worth
Remote/Office Location/Hybrid: Remote or Hybrid
Employment Type: Permanent
Travel Requirements: Domestic and International

About the role
The role is accountable for leading the development and execution of the Americas Supply Solutions strategy and is a key enabler to achieving our business growth objectives and driving upwards of 25% of our Americas business revenue through Value Added Solutions. Our Digital Procurement solutions represent a significant, and important part of our existing Solutions revenue, and are an imperative part of our holistic group strategy. Although RS has established capabilities in our global solutions portfolio, some of our Procurement & Inventory Solutions do not currently exist in the Americas.  

The role holder will be highly skilled at, and accountable for working collaboratively with cross functional and commercial market peers across the Americas region to develop a deep understanding of market dynamics and drive a product roadmap that meets customer and business needs. Given the digital nature of the product(s), the role holder will need to establish very strong collaborative relationships with our Americas Digital & Technology teams, as well as being close to our wider group stakeholders. 
 

Our capabilities in the Americas are evolving and developing rapidly as we continue to enhance our technology infrastructure and build on our already exceptional web experience. We have an opportunity to enhance our current product offer, bring existing group products into the Americas region, and create and execute against a future product roadmap to create differentiation in our market.  Therefore, the person in this role will need to have experience of building and scaling new capabilities, as well as driving continuous product development and improvement projects to ensure existing capabilities are optimized. They will be adept at managing change in an international context and ensure that the roadmap is developed and delivered with extensive input from cross functional departments and colleagues.

The role holder will also be responsible supporting the establishment and providing matrix leadership to the Americas Supply Solutions delivery function, creating a team of onboarding and fulfilment colleagues that support the deployment and ongoing management of all solutions implemented in both our US & Canada, and Latin American markets.

The role holder will ensure that solutions are highly productized, and in conjunction with the Customer Success and Business Development teams, will ensure that markets are provided with the right training and ongoing functional expertise to effectively go to market, create change, and execute growth plans.  They will possess and develop a strong commercial understanding of customer needs, digital product methodologies, competitor environment and overall commercial landscape. Leveraging this understanding, they will craft and implement a strategic roadmap, complete with execution plans, to achieve sustainable and profitable growth throughout the region.

Success will come from:

• Driving the product- and business-planning processes for cross-functional teams
• Analyzing customer needs, current market trends, and ROI on planned and deployed solutions
• Understanding and evaluating current competitor offerings and seeking opportunities for differentiation
• Development and deployment of comprehensive go-to-market programs and scalable business process
• Appraisal of new product ideas to inform longer term strategies

What we’re looking for 

• Proven senior leadership expertise, demonstrating a successful track record in enhancing and expanding both new and existing service solutions. Achieved through the development and implementation of product roadmaps and strategic execution plans spanning multiple geographic regions
• Experience in working with a specialized team dealing with the setup, implementation, and support of eBusiness solutions such as PunchOut, Hosted Catalogs, EDI, API’s and integration with Business Spend Management Platforms
• Background in industrial distribution or similar B2B services environment, such as capital equipment aftermarket, logistics, or business services
• Seasoned leader in driving transformative change for business growth. Proficient in supporting organizations in scaling service business models, covering both go-to-market strategies and ongoing operational delivery
• Extensive experience in establishing commercial, operational, and support processes related to service business models
• Demonstrated success in enhancing customer experience and journey through ownership and management of significant Continuous Improvement (CI) projects
• Effective coach, collaborator, and communicator, capable of influencing senior stakeholders and leaders across direct and virtual teams
• Motivated, flexible, and organized individual with the ability to prioritize and deliver strategic growth initiatives, showcasing bottom-line impact
• Collaborative work with sales, marketing, and digital teams at all levels to drive change and exploit commercial opportunities for services
• Builds positive relationships across all organizational levels, striving for high performance, and focusing on personal development and that of their team
• Strong and proven track record in the development and execution of strategic initiatives

Desirable

• Internationally recognized qualifications in Product Management, Project Management, and Lean/Six Sigma
• Leadership experience in managing large matrix teams to achieve business objectives
• Experience in building and managing a specialized team dealing with the setup, implementation, and support of eBusiness solutions such as PunchOut, Hosted Catalogs, EDI, API’s and integration with Business Spend Management Platforms 
• Knowledge and experience of Vendor Managed Inventory solutions
• Bilingual proficiency in English, and either Spanish or Portuguese

A bit about you
You are a seasoned Product Manager with a passion for driving product vision and strategy. With a proven track record of bringing successful products to market, you possess a deep understanding of customer needs and market trends. Your strong analytical skills enable you to make data-driven decisions, and your excellent communication abilities allow you to articulate complex ideas clearly to both technical and non-technical stakeholders.

You thrive in fast-paced environments and are adept at managing multiple priorities and projects simultaneously. Your leadership skills inspire cross-functional teams to deliver high-quality results, and your collaborative approach fosters a positive and productive work environment. You are not afraid to challenge the status quo and continuously seek innovative solutions to improve products and processes.

if you are excited about driving innovation and making a tangible impact on our business and industry, we would love to hear from you!

Are you ready to explore the possibilities?

Equal Employment Opportunity

RS is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.

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