Operations Specialist, Japan and Korea

Location: Yokohama, Japan

Role Purpose:

• The role of Operations Specialist is to support the day-to-day warehouse operations and logistics as well as manage KPI & review outsourced operational policies, standards and procedures including the implementation of warehousing solutions, in accordance with business and customers’ needs. He / She is also responsible for managing business resources, including manpower, internal assets, and external vendors.
• To drive excellent service through development and motivation of 3PLs, i.e., warehouse service providers to continually improve processes and performance to support achievement of strategic objectives in respect of service, quality, and cost.
• Practical and systematic, responsible for monitoring and improving performance, governance and compliance accordance to RS and regulatory quality and safety standards.

What you will be doing in this role:

• Perform 3PLs warehousing tasks to ensure compliance, KPI fulfilment and alignment with customer requirements and contractual obligations.
• Coordinate with RS stakeholder and customs broker to support import and export operation.
• Coordinate 3PL budget analysis and meet OPEX. Review changes in compliance, tariffs, rates, costs, or quotations requirements to manage impact on operations.
• Manage operational cost effectiveness to meet allocated budget, including packaging materials.
• Maintain relationships with warehouse operators, carriers, freight-forwarders, and port authorities to provide competitive logistics solutions to customers.
• Improve logistics performance, lead continuous improvements (CI) initiatives to drive performance excellence.
• Develop outsourced logistics quality management systems and measures using quality management knowledge to enhance quality standards.
• Develop, plan, and facilitate stock-taking activities, i.e., cycle-counting and / or wall-to-wall counting.
• Perform Business Continuous Improvement Activities.
• Execute administrative tasks.
• Handle invoice processing and ledger management and provide analysis reports.
• Formulate business process solutions to innovate current business processes.
• Analyse business process improvements through workflow analysis methods and data insights to support system development throughout project lifecycle.
• Analyse and conduct risks assessment associated with different approaches of process changes.
• Organise sustainability activities by using processes that are non-polluting, energy and resource-saving, economically efficient and safe for works, communities and consumers.
• Manage Warehouse Environment, Health & Safety activities to ensure team’s compliance to requirements.
• Assist in generating LTA investigation reports and drive generating Near Miss reports.
• Facilitate E, H&S solutioning discussions around suggestions to improve existing processes.
• Perform health and safety risk assessment, hazards identification and implement preventive / corrective measures to mitigate risks at ALARP level (As-Low-As-Reasonable-Practicable).
• Responsible to manage and execute warehouse Business Contingency Plan (BCP) and allocate resources to manage order fulfilment during crisis.
• Leverage on data analytics to build insights on technology usage.

How you make a difference in this role:

As an Operations Specialist, you need to ensure seamless warehouse operations by managing 3PL performance, driving continuous improvement, and maintaining compliance with safety and quality standards. You will make a difference by optimizing logistics processes, leveraging data insights, and fostering strong partnerships to deliver exceptional service and operational efficiency.

What experience we expect from you:

Essential Experience

• At least college graduate and diploma in logistics, international trade or supply chain management preferred.
• At least 5 years practitioner working experience in warehouse and logistics operations environment.
• Experience and / or knowledge on customs clearance operation and management.
• Strong interpersonal and communication skills.
• Ability to review processes for the purpose of developing and implementing plans for process changes in the support of continuous improvement initiatives.
• Strong Health and Safety knowledge and awareness.
• Ability to make complex decision
• Ability to analyse and demonstrate proactive approach to problem-solving processes
• Result-oriented individual that is committed to drive for excellence
• Good spoken and written English
• Proficient with using computers, and MS Office Word and Excel and basic SAP.

Desirable Skills & Experience

• Experience of working within the Electronics, Industrial, Maintenance distribution industries as appropriate.
• Experience of working in a global matrix organization.

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