Customer Operation Manager EE

Drive Customer Excellence Across Eastern Europe

We are looking for an experienced Customer Operations Manager to take ownership of our customer service strategy across the dynamic Eastern European markets of Poland, Hungary, Czech Republic, and Slovakia. In this pivotal role, you’ll lead the transformation of our customer service approach, setting new standards of excellence and innovation that directly contribute to our growth and profitability. Working closely with the Country Manager EE, you’ll inspire and develop a high-performing team, foster a culture of continuous improvement, and be a visible champion of our brand across multiple regions. If you’re ready to make an impact and shape a customer-centric future, we’d love to hear from you.

What You Will Enjoy Doing to be Successful in This Role:
As our Customer Service Manager, you’ll oversee the full scope of customer service operations, including strategy design, team leadership, and process innovation. You’ll foster a customer-focused culture that prioritizes operational excellence and continuously seeks improvement. By collaborating closely with key stakeholders – including sales, finance, and people teams – you’ll implement solutions to improve service performance and elevate our multi-channel strategy. Success in this role means delivering on key KPIs and driving shared service models to strengthen our organization’s value and impact.

If You Have the Following Skills and Experience, We Want to Hear from You:

• Experience in managing and leading high-performing teams.
• Proven expertise in mentoring, coaching, and developing team members to achieve their full potential.
• Strategic vision and hands-on experience with multi-channel service operations.
• Demonstrated ability to drive sustainable improvements across processes and performance.
• Strong customer focus, with a history of improving customer experience and launching new service offerings.
• Commercially driven, with a focus on achieving profitable growth through efficient team management.
• Fluent in English and Polish language.

The good stuff

Innovators and pioneers. Rebels and creators. A global organization of optimists and specialists with big ambitions for the future. You can take control of your future here at RS. We offer all the benefits you’d expect to receive in a progressive global business:

• Hybrid working
• Private medical care
• Co-finansing of holidays
• Sports card
• Lunch card
• Work in international environment
• Internal and external trainings
• Referral programme

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

Grow in our learning and inclusive culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here. 

Are you ready to explore the possibilities?

We are RS

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. 

Our purpose? Making amazing happen for a better world. 

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. 

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems. 

We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us – and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.

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