Customer Care Coordinator, Australia & New Zealand

LOCATION: Sydney, Australia

CONTRACT TYPE: Full time Permanent 

Are you passionate about building strong customer relationships and driving commercial growth? Join RS as a Customer Care Executive, where you’ll be ensuring customer satisfaction and contributing to sales growth. 

What You’ll Do 

• Deliver excellent customer service across all channels, meeting orders and enquiry needs 

• Keep customers informed of order or enquiry updates in a professional and courteous manner 

• Support sales targets by collaborating with the sales team and performing value-added activities 

• Follow company policies, procedures, and Code of Conduct 

• Identify customer needs and opportunities to grow the business through a high-touch approach 

• Ensure customer satisfaction by coordinating with internal stakeholders 

• Contribute to improving business processes and policies using continuous improvement methods 

• Support the customer service team in meeting and maintaining customer expectations 

• Maintain and update customer information accurately in SAP 

About you 

If you have the following skills and experience, we want to hear from you: 

• Minimum 2 years’ customer service experience 

• Proficient in Microsoft Office; SAP knowledge is a plus 

• Strong communication, negotiation, and interpersonal skills 

• Proactive, motivated, and able to work independently 

• Excellent problem-solving, planning, and time management 

• Passionate about delivering exceptional customer service 

• Eager to learn, take ownership, and drive results 

The extra’s you’ll get 

At RS, as well as the usual employee benefits, you’d expect from a FTSE listed company, including incentive, gym fitness, hybrid flexibility and many more. (change to respective region as needed) 

What to do next 

Wherever you are on your journey, your next step with us is full of opportunity! Just click the ‘Apply Now’ button. You’ll need to create an account and attach your CV and answer a few questions, and you can attach a cover letter if you like.  

We will get back to you as soon as we can after the closing date to let you know if we’d like to arrange an interview. 

We are RS 

Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. 

We provide global access to an unrivalled range of over 830,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience. 

We are one team. We deliver brilliantly. We do the right thing. We make every day better.