Customer Care Coordinator, Australia & New Zealand

Office location:  Smithfield, NSW

Join a team where customer experience comes first! We’re looking for a proactive, customer-focused individual to be the voice of our brand and help us deliver exceptional service across every touchpoint. If you thrive in a dynamic environment and enjoy making meaningful connections with customers, we want to hear from you.

What you will doing in this role….

• Deliver an outstanding customer experience across all channels (phone, email, chat).
• Proactively communicate with customers about their orders and inquiries.
• Collaborate closely with sales to support business growth through value-added services.
• Spot opportunities to upsell, cross-sell, and enhance customer relationships.
• Handle customer complaints professionally and work to resolve issues quickly.
• Keep customer records updated in SAP and ensure data accuracy.
• Contribute to process improvements that enhance service delivery.

What do I need to be successful?

If you have the following skills and experience, we want to hear from you:

• 2+ years in a customer service or call centre environment.
• Excellent communication skills—both written and verbal.
• Friendly, motivated, and customer-obsessed mindset.
• Strong problem-solving and time management skills.
• Ability to work independently and prioritize effectively.
• Comfortable with Microsoft Office; SAP or CRM experience is a plus.
• Experience with inbound/outbound call centre operations is a plus

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