Order Processing Team Manager

Location: This is a hybrid role, offering a combination of remote working and working two days per week from our Riga office.

Contract Type: Permanent

The Opportunity

We’re looking for an experienced Order Processing Team Manager to lead a high‑performing operations team supporting the French market and IDocs processes. You’ll oversee Team Leaders and their agents, ensuring high‑quality service delivery, strong stakeholder engagement and consistent adherence to standard processes across EMEA. Operating with a high level of autonomy, you’ll drive performance, improve customer experience and champion continuous improvement in a fast‑paced, customer‑driven environment.

What You Will Be Doing

• Leading Team Leaders and agents to deliver against SLAs, targets and service quality metrics
• Ensuring process standardisation and adherence to global models across EMEA markets
• Building strong stakeholder relationships and improving communication with local markets
• Managing market feedback and ensuring accurate execution of procedures and investigations
• Supporting onboarding and training plans in alignment with the Training Manager
• Driving continuous improvement and leading process optimisation initiatives across assigned regions

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What You’ll Bring

• Leadership experience managing large teams in customer service, operations or order processing environments
• Strong communication, coaching and stakeholder‑management skills, able to influence across a matrix structure
• Ability to identify issues, problem‑solve and deliver meaningful process improvements
• Experience with SAP/ similar CRM systems desirable and solid Microsoft Office skills
• Ability to maintain accuracy and quality in a fast‑paced, high‑volume environment
• Advanced written and spoken English is a must have and any French language skills would be desirable

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We Are RS

We’ve been solving industry problems for over 80 years. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.

Our purpose? Making amazing happen for a better world.

We offer service and product solutions to over 1.2 million customers globally, shipping a parcel every 2 seconds to over 130 countries. With over 800,000 stocked and 3 million unstocked products, we’re a trusted partner to the world’s leading industries.

We’re looking for curious, driven, and empathetic professionals to join our journey. People who think differently, act with purpose, and want to make a real impact. 

Rewards

Our Reward Strategy Philosophy is designed to offer market competitive base salaries and provide all of our people the opportunity to participate in a short-term incentive, enabling them to share in the success of the Company.

Our total reward package is more than just the cash; our recognition and benefit offering provide the opportunity for us to recognise, reward and enable the wellbeing of our people at all stages of their journey with RS. Our rewards and benefits vary by country, but include:

• Financial - pension/retirement; life assurance; salary finance (payroll deduction loan scheme)
• Wellbeing - medical plans; health screening; critical illness; disability insurance; holiday / paid time off; employee assistance programme; discounted gym/health club membership
• Lifestyle - transportation assistance schemes (e.g., cycle to work, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts
• Spotlight – our global recognition programme provides a platform to highlight and recognise people role modelling our values

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Ready to Make Amazing Happen?

Join c. 9,000 colleagues and help us shape the future of our industry. Whoever you are, wherever you are — it all starts here.

Apply now and make RS a part of your journey.

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