Director of Human Resources

ABOUT THE ROLE

Reporting to the global SVP Human Resources, we are seeking an experienced and strategic Director of Human Resources to lead our People Team across North America. This role requires strong operational HR expertise to oversee HR service delivery, process implementation, and alignment with business objectives across a dynamic, multi-state, and international environment (U.S., Puerto Rico, and Canada).

SCHEDULE: Monday–Friday, 8:00 AM – 5:00 PM | Hybrid schedule: On-site at our Radnor, PA corporate office on Tuesdays and Wednesdays, and remote on Mondays, Thursdays, and Fridays

COMPENSATION: $137K - $150K + annual bonus

Key Responsibilities

• Lead and manage the North American HR function in the region.
• Supervise and mentor the HR Business Partner and HR Specialist, fostering a high-performance and service-oriented team.
• Partner with North American leadership to develop and execute people strategies that enable business success.
• Develop and execute the employee relations strategy aligned with company values and culture. Oversee complex cases, including investigations, conflict resolution, disciplinary actions, and separations, ensuring fairness, consistency, and legal compliance.
• Partner with outside legal counsel on employment law, compliance, and broader HR risk matters to ensure consistent, legally sound people practices across North America.
• Design and implement scalable HR processes and systems to support a geographically dispersed workforce.
• Ensure compliance with federal, state, provincial, and local employment laws and regulations across the U.S., Puerto Rico, and Canada.
• Collaborate closely with global HR teams in the UK and EU to ensure alignment, consistency, and knowledge sharing across regions.
• Support and participate in design and implementation of global HR process and policy with the RS Group COE leaders and teams.
• Partner with the shared North America Total Rewards team based in Texas to support compensation, benefits, and recognition programs.
• Drive initiatives in employee engagement, performance management, workforce planning, talent development, and diversity, equity, and inclusion (DEI).
• Manage vendor relationships related to HR services (e.g., payroll, benefits, HRIS).
• Lead change management efforts related to organizational development and process improvements.
• Serve as a strategic business partner and trusted advisor to leadership on all people-related matters.

Qualifications

• Bachelor’s degree in human resources, Business Administration, or related field; Master’s degree or HR certification (e.g., SHRM-SCP, SPHR) preferred.
• 8+ years of progressive HR experience, with at least 3 years in a leadership role.
• Experience managing HR in a multi-state and international context (U.S., Puerto Rico, Canada).
• Strong knowledge of employment laws and HR best practices across North America.
• Strong operational, hands-on experience across the full HR lifecycle.
• Proven track record of managing a disciplined, process-driven HR function with clear SOPs, metrics, and accountability.
• Proven ability to lead teams, implement HR systems, and drive strategic initiatives.
• Excellent communication, interpersonal, and organizational skills.
• Experience in a BPO, supply chain, or service-oriented industry is a plus.

What We Offer

• Competitive compensation and benefits
• Flexible work arrangements
• A collaborative and mission-driven culture
• Opportunities for professional growth and impact

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