Branch Manager

Here at RS, we have a fantastic opportunity to join our innovative organisation as an RS Local Branch Manager in Newcastle. An incredibly varied role, no two days are the same; you will lead the branch, shape and deliver our customer contact channels (via socials, face-to-face, telephony, email and web), and provide a seamless service, driving a truly world-class customer experience! 

What you will be doing in this role… 

As the Branch Manager you will lead, develop, and inspire your branch team to execute our Go-To-Market strategy to deliver sustainable and profitable growth from customers in the UK market, ensuring all targets are achieved and a world class customer experience is consistently delivered for all customers.  

Our Branch Managers have great autonomy. You will create and implement a strategy and continually develop and review the supporting processes, tech and improvements required to deliver it. RS are famous for service excellence, and you will have responsibility for developing this further to achieve optimum return against key drivers. You are the leader of the Branch, setting plans and objectives, and success criteria to be delivered across branch advisers through the branch assistants and creating a high-performance culture. 

This is not a standalone position, and you will work collaboratively with all sales communities to make your RS Local Branch the heartbeat of the region and the wider business community in your area! 

What you will enjoy and need experience of to be a success in this role… 

• If you are an agile, flat-hierarchically minded leader, and results-focused individual, who holds a proud background of experience in developing people into successful professionals, this could be a great opportunity for you. Some other indicators and requirements for the role are as follows: 
• Experience and enjoyment of mentoring, coaching, and motivating with a view to creating high performing teams. 
• Leadership in a matrix and complex organisation or a branch-based business. 
• Driving sustainable continuous improvement in processes and people. 
• Experience of budget, risk and compliance management in a large and complex organisation 
• Improving customer experience and implementing operational service capabilities for new service propositions. 
• Experienced in stakeholder management with the ability to influence, negotiate and gain buy in at all levels of the organisation. 
• Self-organised, flexible, motivated, driven to succeed and to share success through others. 
• Able to understand and engage with your customers with an eye on responding and maximising on opportunities in the local area as they arise 

What can you expect from us? 

• At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including quarterly performance bonus, enhanced maternity and paternity leave, private healthcare, and generous annual leave, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including: 
• Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation. 
• Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause. 
• Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery 
• Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome. 
• Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all. 

We are RS 

At RS UK, part of RS Group, we’ve been solving Industry problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. 

Our purpose? Making amazing happen for a better world. 

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. 

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues, and communities – to solve problems. 

We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.  

Come and join our UK team with over 2000 colleagues in this region – and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too. 

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