Sr. AR Analyst

About RS Group

Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.

We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.

We are one team. We deliver brilliantly. We do the right thing. We make every day better.

These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

Together, we can make great things happen. Aim for amazing and beyond.
 

Role Purpose

The Sr. AR Analyst role will be responsible for managing the day-to-day AR transactional operations in one of the following areas (credit, customer master, billing, cash application and collections) for RS Americas, Inc. The Sr. AR Analysts will be responsible for providing AR performing the following tasks:

Responsibilities

Credit & Collections:

The Sr. AR Analysts will be responsible for their assigned customer portfolios (including AR billing; credit reviews based on collections and all communications on past due transactions). This position is responsible for ensuring that all reviews, validations, and follow-up communications with internal and external customers occur accurately, timely, and best in class.

Customer Master:  

The Sr. AR Analyst for Customer Master will be responsible for supporting the day-to-day AR Customer setup, review, and maintenance for SAP Customer Master Data (including credit reviews) for the Americas and Canada.  

Cash Application:

The Sr. AR Cash Analyst will provide day-to-day operation support in all areas of Cash Application that will be responsible for processing all cash receipts for the Americas and Canada.

Main Duties:

• Assist in the collection, management, and resolution of outstanding invoices from past due accounts.
• Take corrective actions based on customer’s or Sales rep’s communication by involving internal teams to validate the complaint and bring it to resolution.
• Interfaces with sales support, cash team, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts.
• Follow through the commitments and deadlines, communicated by the management, by prioritizing the workload.
• Manage portfolio of accounts including delinquency, write-offs, and credit memos.
• Manage personal targets to ensure collectability within the set of company goals.
• Assist in the Credit Review process to determine if accounts should be placed on Hold, Block or be released based on Collection efforts.
• Provide Recommendations based on Credit Line increases and decreases based on payment trends, collection efforts, and sales activity to mitigate overall risk.
• Fraud review and risk prevention.
• Assists with other related special projects and environment testing, as required.
• Oversee and confirm the accuracy of account creation and maintenance through workflow tickets or email.
• Checks credit bureaus for potential new customers' creditworthiness to ensure diligent review is supported to mitigate Credit Risk.
• Fraud review and risk prevention.
• Review and validate of tax certificates are submitted correctly before approval.
• Manage emails received by internal and external customers for account change requests and customer forms.
• Partner with the Accounts Receivable team to help reconcile, monitor, and validate to maintain Customer Master Data integrity supporting Payer alignment.
• Manage requests from Accounts Receivable and Sales to support account consolidation and deletions to refrain customer master having duplicate accounts.
• Assists with other related special projects and environment testing, as required.
• Process daily cash via lockbox, ACH, Wire, Credit Cards, and physical checks.
• Investigates payment discrepancies, including short pays, over-pays, and unidentified payments.
• Completes daily reviews of cash accounts to ensure all payments are processed and reconciled.
• Reviews, research and process payments and unapplied payments, including diligent follow-up with various internal and external stakeholders.
• Reconciles, monitor and clear unidentified accounts.
• Processes refund requests and miscellaneous payments.  Provide proper backup, support, and approval to support the request.
• Assists with other related special projects and environment testing, as required.

Additional Duties:

• Act as a point of contact for escalations and resolution of complex cases that need to be resolved with other Support Areas inside the Company.
• Lead meetings/sessions with Sales to resolve disputed cases and give follow-up on progress of open items/actions.
• Proactively participate in continuous improvement projects that will allow the Company to enhance AR processes.
• Find root causes of opportunities in Order to Cash processes and work with other Support Areas to improve them.
• Act as a Subject Matter Expert (SME) for training purposes and new employee’s onboarding.

How I make a difference in this role

• By efficiently managing and collecting outstanding payments
• By resolving billing issues promptly and effectively
• By Maintaining detailed and accurate records of all collection activities
• By Upholding high ethical standards in all interactions builds trust with clients and stakeholders.
• Collaborating with the accounting and sales teams to reconcile accounts and resolve discrepancies.

Essential Skills & Experience

• Bachelor’s degree in finance, Accounting, Business Administration, or related field preferred.
• Proven experience as a Collections Specialist or in a similar role (3-4 years).
• Strong understanding of order to cash processes.
• Excellent verbal and written communication skills (English advance).
• Ability to handle difficult conversations and negotiate effectively.
• Proven experience with Collections Management tools.

Desirable Skills & Experience

• Proficiency in Microsoft Office Suite, especially Excel.
• Experience with accounting software and databases (SAP).
• High level of accuracy and attention to detail.
• Strong organizational and time-management skills.

Language:

• English - Advanced (Required)

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