Quotation Coordinator, Philippines

Role Purpose

Generate accurate and timely quotations according to quote guideline, coordinate on exceptional approvals, prepare open quote report and trigger follow-up actions to support sales activities in the market.

Responsibilities

• Support on quotation entry into quotation system according to Quote and Pricing guidelines and SLA.

• Verify the completeness and accuracy of quotations before submission, ensuring all necessary documents, attachments, and supporting materials are included.

• Point of contact to sales force regarding on quotation-related inquiries

• Coordinate on necessary internal review and approval according to quote approval guidelines

• Support to work with cross functional (tech support team) on alternative article/SKU profile to perform quotation activities, i.e. BOM enquiry

• Support update and upload into customer portal if applicable

• Support and maintain customer information in system

• Prepare reports and perform deep dive analysis based on pricing guideline/requirement

• Maintain a systematic and organized database of all quotations, ensuring easy retrieval and reference for future use.

• Follow up on Open quote and maintain the right status of the quotation in the system, i.e. Won, Lost, Open.

• Prepare reports on quotation activity, including win/loss analysis, pricing trends, and customer feedback.

• Support analysis to Sales Leaders to drive effective of Quote Review on regular basis .

• Perform deep dive analysis on quote lost rate and co-lead with sales leader on continue improvement initiative

• Continuously evaluate and streamline the quotation process, identifying opportunities for automation, standardization, and efficiency improvements.

• Collaborate with cross-functional teams to implement process enhancements and best practices.

• Act as backup to Sales Force performing on pre-quote process & backup amoung quotation teams.

• Sort all incoming emails receive and re-direct to responsible recipients within RS.

• Ensure that all customer portals are regularly checked and quotations are submitted on time

• Comply with and implement all company policies and requirements including but not limited to Code of Conduct, Employee Handbook, EH&S, ESG, CI and etc.;

Essential Skills & Experience

• Preferably 1 year of experience as Quote Coordinator, Telesales, Customer service or any Sales environment.

• Good interpersonal skills “approachable, positive, motivated, go-getter attitude”

• Able to work under pressure and adapt to change

• Detail oriented and process driven.

• Shows a desire to continuously learn and develop.

• Strong team spirit with ability to work independently.

• Knowledge of SAP and Microsoft Office.

• Excellent communication and coordination skills.

Desirable Skills & Experience

• Work in a global business environment.

• Familiar with e-commerce solutions within a B2B environment.

#LI-Hybrid

#LI-EM1