Customer Insight Analyst

Customer Insight Analyst

Permanent
Location: Hybrid (Corby)

RS Group is seeking a Customer Insight Analyst to join our team on a permanent basis. In this role, you will lead data analysis and reporting across our Content and Digital Merchandising teams, delivering actionable customer insights that support smarter decision-making and prioritisation.

With continued investment in our enterprise data platforms, you’ll play a key role in transforming customer data into meaningful insights. Your work will help digital merchandisers enhance content quality, optimise campaigns, and drive measurable commercial impact across EMEA, APAC, and the Americas.

What you’ll be doing

• Develop and maintain KPI dashboards for Content and Digital Merchandising teams
• Partner with digital merchandisers to understand customer challenges and translate data into practical solutions
• Design and implement frameworks to measure content quality and its relationship to commercial performance
• Build standardised, automated reporting to support Digital Merchandising Quarterly Reviews
• Deliver customer insights to suppliers, strengthening the value of our Supplier Partner Programs
• Integrate new customer data sources into merchandising reporting, including Customer Data Master, Customer Data Platform, and Voice of the Customer systems
• Expand reporting and datasets to deliver insights across global markets
• Develop statistical models to demonstrate the value and impact of Digital Merchandising initiatives

About you

You are a highly analytical, insight-driven professional with a passion for turning complex data into clear, actionable recommendations. You thrive in collaborative environments, enjoy working across functions, and are confident influencing stakeholders to drive customer-focused outcomes.

What you’ll bring

• Proven experience in B2B or B2C digital data analysis
• Strong proficiency with enterprise data and analytics tools, including Snowflake, SQL, Python, R, Power BI, and Adobe Analytics
• Experience applying statistical analysis to solve commercial and customer challenges
• Strong data visualisation skills, with the ability to tailor insights to different audiences
• Deep understanding of the digital and ecommerce landscape, including key performance levers and KPIs
• Solid knowledge of marketing channels and their impact on customer and business performance
• Experience proactively identifying opportunities to improve user experience (UX) and customer experience (CX)

What you’ll need

• Proven ability to take ownership and deliver results
• Strong customer focus, with the ability to influence senior stakeholders in a culturally aware and flexible manner
• Skilled at building relationships and influencing external agencies, suppliers, and senior leaders
• Ability to influence cross-functional teams to achieve shared business goals
• Self-motivated with a proactive, can-do approach to managing priorities
• Demonstrates strong change management capability and promotes a digital mindset
• Comfortable making decisions with limited information in a fast-paced environment

The extras you’ll get

At RS, alongside the benefits you’d expect from an FTSE-listed organisation—including annual performance bonus, enhanced maternity and paternity leave, and private healthcare—we offer a wide range of progressive, family-friendly benefits in the UK & Ireland, including:

• Up to £500 per year to support ongoing health conditions such as diabetes or asthma
• Support for neurodiverse colleagues and families, including assessments, diagnosis, and post-diagnostic support for autism spectrum, ADHD, and Tourette’s syndrome
• Tailored support for women at different life stages, from fertility support to menopause and endometriosis care
• Enhanced support for our LGBTQ+ community, including coverage for trans colleagues such as voice coaching and gender confirmation procedures
• Expanded fertility benefits, including IVF for lesbian couples and support for surrogacy and adoption

We are RS

At RS, we’ve been solving engineering problems for over 80 years—big and small, simple and complex. We turn “what ifs” into “why nots” and the impossible into the possible.

Our purpose is simple: making amazing happen for a better world.

We deliver product and service solutions to customers in over 130 countries, dispatching a parcel every two seconds. With over 700,000 stocked and 3 million non-stocked products, we support more than 1.2 million customers worldwide.

We’re looking for curious, empathetic people who enjoy doing things differently—because that’s how we work with our customers, suppliers, colleagues, and communities.

We’ll invest in your development and wellbeing, and we’re committed to building a diverse, inclusive, and ethical culture, guided by our ESG action plan.

Join us and think big, do more, and unleash your brilliance.

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