Operations Supervisor

About RS Group

RS is a high-service global product and service solutions provider for industrial customers, enabling them to operate efficiently and sustainably.

We operate in 33 markets, stock over 875,000 industrial and specialist products and list an additional five million relevant for our industrial customers, sourced from over 2,500 suppliers. This extensive range supports our customers across the industrial lifecycle of designing, building and maintaining equipment and operations. We enhance their experience through a tailored service model, leveraging our efficient physical, digital and process infrastructure sustainably. We combine a technically led and digitally enabled approach with an exceptional team of experts; ultimately, it’s our people that make the difference.

Our purpose, making amazing happen for a better world, reflects our focus on delivering results for people, planet and profit.

About the Role

Role Purpose

The Operations Supervisor is responsible for leading and coordinating daily operational activities to ensure safety, productivity, quality, and service objectives are achieved. This role provides direct leadership to frontline employees, drives operational excellence, ensures compliance with company policies and procedures, and fosters a culture of accountability, engagement, and continuous improvement. The Operations Supervisor serves as the primary link between management and hourly employees, ensuring effective communication, workforce planning, and execution of business goals while maintaining a safe and efficient work environment.

Responsibilities

• Lead and develop frontline employees to achieve operational goals.
• Ensure compliance with safety, quality, and regulatory standards.
• Monitor productivity and implement process improvements.
• Manage staffing, scheduling, and workforce allocation.
• Conduct performance coaching, training, and corrective actions as needed.
• Analyze operational metrics and drive accountability for results.
• Support employee engagement and maintain positive labor relations.
• Coordinate cross-functional activities to meet customer and business requirements.
• Ensure consistent execution of company policies and procedures.
• Drive continuous improvement initiatives to enhance efficiency and reduce costs.

Candidate Requirements

Essential Skills & Experience

• Strong leadership and team development skills, with the ability to motivate, coach, and hold employees accountable for performance and attendance.
• Knowledge of operational processes, workforce planning, productivity management, and continuous improvement methodologies.
• Understanding safety regulations, compliance requirements, and company policies and procedures.
• Ability to analyze operational data, identify trends, and make sound decisions to improve efficiency and performance.
• Excellent verbal and written communication skills, with the ability to effectively interact with employees, leadership, customers, and cross-functional partners.
• Strong problem-solving and conflict-resolution skills in a fast-paced operational environment.
• Ability to prioritize multiple tasks, manage competing demands, and adapt to changing business needs.
• Proficiency with Microsoft Office applications and operational reporting systems.
• Knowledge of performance management practices, including coaching, training, employee development, and corrective action processes.
• Strong organizational skills with attention to detail and commitment to operational excellence.
• Ability to build collaborative working relationships across departments and shifts.
• Demonstrated ability to lead through change, drive employee engagement, and foster a culture of safety, accountability, and continuous improvement.
• Ability to work flexible schedules, including weekends, holidays, and varying shifts as business needs require.
• Experience managing labor resources, scheduling, and staffing levels to meet operational and customer requirements.
• Ability to maintain confidentiality, exercise sound judgment, and make decisions aligned with company objectives.

Desirable Skills & Experience

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, Logistics, or a related field preferred, but not required. Minimum of 3-5 years of experience in operations, distribution, or a related operational environment including a minimum of 1-2 years of supervisory experience managing frontline employees.

Equal Employment Opportunity

RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of nondiscrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.

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