Technical Sales & Product Support Agent

About the role:

As a Technical Sales & Product Support Agent you will be working closely with both our internal and external Customers to create value by offering the best in class, in-depth product support. You will be required to have strong electrical component knowledge background and fantastic Customer Service skills.

You will be required to work closely with our Sales & Customer Service Teams to assist in understanding and meeting the needs of our customer and offering a best-in-class Customer experience.

Key accountabilities:

• Drive the technical capability journey of our business by delivering product and application support to our customers via phone, E-Mail & Live Chat.
• Help maintain a good team and working environment through assisting fellow team members, particularly in relation to technical matters.
• Provide product support and coaching to our RS Local & Customer Service staff to assist in the resolution of Technical Queries
• Matching stock numbers to bill of materials to secure the sale
• Using an in‐depth understanding of the company’s strategy, value proposition and strengths to position RS in the market as the supplier of choice
• Identify suitable alternatives products for customers and staff to maximize revenue opportunities and improve customer experience.
• Identify omissions and errors in product support criteria, data sheets & any other information sheets
• To assist with the investigation of faulty or damaged returns and support the returns department in a timely manner
• Development of collaborative relationships with both suppliers and relevant stakeholders in our customers
• Drive the technical capability journey of our business by delivering product and application support
• Continuously innovate so RS is viewed as a leader in technology such as IOT and 3D Printing etc.
• Building productive relationships Marketing & Product Management departments
• Actively involved with STEM and School enquiries

What we’re looking for:

• Professional in nature
• Excellent PC Skills
• Electrical qualification or experience within an electrical technical support role
• Excellent communication and interpersonal skills across all channels
• Self-motivated and Customer focused, understanding the needs of providing high levels of Customer service and satisfaction

We are RS Group.

RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations.  We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide.

Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. 

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.

Are you ready to explore the possibilities?