Product Owner Help & Support

Product Owner – Help & Support
Location: Hybrid (Corby)
Fixed-Term Contract - 12 Months
RS Group is seeking a Digital Product Owner to lead and optimize our digital ecosystem. You will play a pivotal role in enhancing the Help & Support and post-purchase journeys—including Orders, Reorders, and Parcel Tracking—enabling customers to self-serve effectively and seamlessly.
 

What You’ll Be Doing:

• Lead the development of Support, Orders, and Parcel Tracking journeys to ensure a seamless, optimized customer experience.
• Champion cross-channel journeys that drive awareness of self-serve capabilities, enhancing engagement for both customers and colleagues.
• Collaborate with cross-functional teams, including Engineering, UX Research & Design, Analytics, Personalization, and CMS, to define, prioritize, and deliver product requirements.
• Leverage our cutting-edge Experimentation practice to measure initiative effectiveness and make data-driven optimization recommendations.
• Analyze customer insights, industry trends, and best practices to identify improvements and support prioritization.
• Partner with the portfolio team on strategic projects and programs, such as the Digital Commerce platform.
• Ensure compliance with local data protection and privacy legislation for all delivered experiences.
• Manage and prioritize the product backlog and drive roadmap delivery in collaboration with key stakeholders and the Senior Product Owner.
• Identify opportunities to create engaging and impactful stakeholder communications.
   

About You:
You are a strong communicator, decisive leader, and engaged team player who delivers against the agreed product roadmap and strategic project plans.
 

What You’ll Need:

• Proven experience as a Product Owner or in a similar role within a digital product environment.
• A strong understanding of the customer journey and behaviors, particularly in post-purchase transactions.
• Expertise in order management and parcel tracking within post-purchase ecosystems.
• Experience working with Agile Scrum development teams and methodology.
• Exceptional communication and collaboration skills to effectively work with cross-functional teams.
• An analytical mindset with the ability to evaluate data and make informed, data-driven decisions.
• Strong problem-solving skills and the ability to think strategically.
• Excellent attention to detail and ability to thrive in a fast-paced environment.
• Strong time management skills, with the ability to prioritize tasks and meet deadlines.
   

The extras you’ll get

At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:​

• Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation​
• Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome​
• Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause​
•  Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery​
• Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all. 

We are RS

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.  ​

Our purpose? Making amazing happen for a better world.  ​

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.  ​

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.  ​

We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. ​

Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.​

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