Infrastructure Manager - RS EMEA & APAC

Infrastructure & Networks Manager - RS EMEA & APAC
Location: Remote
RS Components is seeking an Infrastructure & Networks Manager for a permanent position. This role is responsible for management and support of all our Network and Core Infrastructure globally. The support includes the provision, design, deployment and management of our network and core infrastructure at our sites. 

Key Responsibilities:

• Responsible for all our Network and Core Infrastructure services across our RS EMEA and APAC regions.
• Provide input into the life cycling and technical roadmap for our Network and Core Infrastructure services across our RS EMEA and APAC regions.
• Escalation for Network and Core Infrastructure services issues within their area.
• Engagement and relationship management with business and service key stakeholders.
• Support Vendor Service Reviews for the services within this role.
• Review and report on the services with business stakeholders.
• Mentoring, developing and coaching of their staff.
• Support the financial management of the Network and Core Infrastructure services
• Make recommendations for service improvement plans and ensure actions are followed through to completion in a timely manner.
• Support and lead critical service issues and incidents for the areas they manage.
• Stakeholder management of service owners.
• Vendor management for the services this role is accountable
• Provide regular and accurate management reporting on the Network and Core Infrastructure services.
• Ensuring that the demand process is followed to allocate resources needed to deliver the agreed initiatives prioritised within the Keep the Lights and Strategic portfolios.
• Attending Change Advisory Board (CAB) meetings as required and assessing requests for change for their impact on availability.
• Relationship management across all the teams within IS&T, HR, Finance and our key business functions who own and use the applications supported by the IT Support and Operations function.
   

About You:
The ideal candidate will have experience in building and leading a high-performing team to support core services, while effectively managing relationships with key vendors. They will also excel in collaborating closely with business functions to ensure seamless alignment of services with business processes, consistently meeting established service levels and support standards.
 

What you will need:

• Clear Understanding on ITIL principles.
• Experience supporting network and core infrastructure teams.
• Solid understanding of Incident, Problem, Change and Release management processes.
• Management of budgets in excessive of £1M and experience of managing to budget and evidence of driving successful cost savings initiatives.
• Ability to maintain clear and focused thinking under stressful/high pressure situations.
• Good line management skills including excellent experience of developing and coaching high performing teams.
• Experience of managing in-house and outsourced support teams.
• Ability to translate technical information into business terminology to ensure the business are clear on the technical impact of any application issues to their operations.
• Stakeholder management across all levels within our organisation including to board level.
• Good vendor management capabilities, this includes the ability to define and manage suppliers to contractual obligations and SLAs.
• Strong verbal, written communication skills.
• Good decision-making skills especially under high pressure situations such as incidents.
   

Desirable Skills & Experience

• ITIL Practioner

Essential Qualifications (Must be evidenced at offer stage)

• ITIL Foundation.

The extras you’ll get:

At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:​

• Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation​
• Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome​
• Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause​
•  Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery​
• Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all. 

We are RS

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.  ​

Our purpose? Making amazing happen for a better world.  ​

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.  ​

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.  ​

We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. ​

Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.​

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