Client Relationship Manager

Role type – Hybrid

In response to our increasing sales growth, we are hiring Client Relationship Managers to support our expanding customer base.

About the role:

The Client Relationship Manager is a key member of the Internal Sales team for the largest commercial market in RS Group.

As the Client Relationship Manager, you will take a proactive approach to managing a portfolio of 100+ customers, develop repeat business, protect & grow existing revenue & safeguard profit margins. You will be progressive in your problem-solving skills and innovative to identify opportunities and potential to increase market share.

In return, you will join a culture driven high-performing diverse team & a flexible working environment.

In Internal sales, we are dedicated to your development and career progression! We are here to collaborate and connect with customers as one team so we can drive profitable growth on our journey to greatness!

Key Responsibilities:

• Oversee & grow a portfolio of assigned customers (revenue)
• Develop & maintain strong, long-lasting customer & internal stakeholder relationships
• Create actionable account development plans & roadmaps
• Negotiate pricing agreements to improve overall account margins
• Identify new business opportunities in existing accounts and identify areas of improvement to meet sales targets
• Build a solid pipeline
• Use CRM & other tools to drive portfolio growth
• Collaborate with Field sales teams to identify and grow opportunities within territory
• Track key account metrics (sales results and pipeline)

To be successful in this role you will have:

• Previous field or internal sales experience is essential
• Previous experience of successfully managing a portfolio of customers is essential
• Strong customer focus & relationship management skills
• Being able to listen & comprehend customer challenges & objectives
• Financial & business awareness
• Strong verbal and written communication skills
• Effective negotiation and presentation skills
• Passionate & authentic

We are RS Group.

RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations. We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide. Our Vision is to be first choice for all our stakeholders, and we know that starts with our people.

At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently.

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things. That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen. 

Are you ready to explore the possibilities?