Change Analyst

Change Analyst
Location: Remote (UK)
Permanent
RS Group is looking for an experienced Change Analyst to join our Service Operations team. This role is ideal for a proactive and detail-oriented individual who can coordinate and govern change activity across the organisation, ensuring a consistent, controlled, and well-managed approach.
You will play a key role in operating the Change Management process end-to-end, acting as a central point of contact for all change-related activity while working closely with stakeholders across the business.

What you’ll be doing

• Manage the Change Management process end-to-end, ensuring adherence to governance and best practices.
• Act as a key point of contact within Service Operations for all Change Management activities.
• Review and coordinate global product changes and system releases.
• Ensure robust business impact and risk assessments are completed and validated.
• Plan and communicate business/service outages and maintenance windows.
• Coordinate and facilitate weekly Change Advisory Board (CAB) meetings.
• Engage and communicate effectively with business stakeholders at all levels.
• Maintain and communicate the Forward Schedule of Change (FSC).
• Conduct post-implementation reviews, capturing lessons learned and improvement actions.
• Track and ensure completion of improvement actions, with appropriate stakeholder sign-off.
• Support the Release Management process and attend Release Board and Project Release meetings.
• Build and maintain strong relationships with third-party partners and internal resolver teams.
• Drive continuous improvement initiatives through trend analysis and insight.
• Contribute to Problem Management activities, particularly for major or recurring incidents.
• Produce and present key reports, metrics, and performance insights.
• Participate in monthly governance meetings with managed service providers (MSPs).

About you
You’re a highly organised and confident Change Analyst who thrives in a fast-paced, collaborative environment. You’re comfortable managing multiple priorities, engaging with a wide range of stakeholders, and ensuring processes are followed without compromising agility.
You bring a structured and analytical mindset, with the ability to challenge where needed and drive improvements. You communicate clearly and effectively, can influence decision-making, and remain calm under pressure—especially when managing critical or high-impact changes.
You’re proactive in identifying opportunities for improvement and take ownership of seeing initiatives through to completion.

What you’ll need

• Experience in IT Operations or Service Support within a global or regional organisation.
• Strong working knowledge of ITIL v4 and its practical application.
• Experience managing SLAs, KPIs, and service improvement initiatives.
• Excellent communication and stakeholder management skills.
• Ability to remain composed and effective in high-pressure situations.
• Strong analytical and problem-solving capabilities with a proactive approach.

Desirable skills

• ITIL Practitioner or ITIL v3 Expert certification.
• Experience with ServiceNow or similar ITSM tools.
• Understanding of Agile and Waterfall delivery methodologies.
• Exposure to enterprise-scale systems, platforms, and infrastructure environments.
  
  

The extras you’ll get:

At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:​

• Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation​
• Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome​
• Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause​
•  Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery​
• Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all. 

We are RS
At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.  ​

Our purpose? Making amazing happen for a better world.  ​

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.  ​

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.  ​

We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. ​

Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.​

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