Customer Service Executive

Customer Service Executive with fluent level of Swedish language

This role is offered on a hybrid basis, which involves a combination of working from our office in Copenhagen and also remotely.

Within this role lies a commitment to enhancing the customer journey in ways that are both impactful and innovative. You'll focus on delivering an exceptional customer experience, setting new benchmarks in key performance indicators (KPIs) for phone, live chat, and email interactions, all delivered in the local language. You'll also play a pivotal role in supporting our sales operations by amplifying our capacity for smaller quotes, mastering the art of upselling, and providing unwavering support for local campaigns.

What you will be doing:

Your mission is to drive excellence in our KPI performance across live chat, e-mail, and telephone interactions, while delivering a premium customer experience in the local language to enhance our Net Promoter Score (NPS).

Your pivotal role is instrumental in ensuring customers return to RS. You'll focus on creating smaller quotes for quick wins and providing unwavering support for sales campaigns.

What you need to do to be successful:
Act as One Team: Collaborate openly and build strong connections with colleagues, customers, and suppliers, fostering a spirit of unity.

Deliver Brilliantly: Inspire others to think creatively, embrace challenges, and consistently strive for excellence in everything we do.

Make Every Day Better: Lead by example, setting clear goals and continuously supporting others to achieve extraordinary outcomes, one step at a time.

Do the Right Thing: Act with integrity, making thoughtful decisions that prioritize long-term trust, fairness, and ethical responsibility in all our actions.

If you have the following skills and experience, we want to hear from you:

• Experience in working with customers
• Fluent level of Swedish and communicative level of English
• Experience in working in SAP will be an advantage
• Willing to learn and can-do attitude
• Team player

The Extras You’ll Get

At our company, we believe in rewarding your hard work and dedication. As part of the team, you’ll enjoy:

• A competitive pension scheme to secure your future.
• A performance-based bonus to recognize your achievements.
• Access to healthcare benefits to support your well-being.
• Fritvalg options, giving you flexibility to choose benefits that suit your lifestyle.

We’re committed to offering a package that not only supports you today but also invests in your tomorrow!

We are RS

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. 

Our purpose? Making amazing happen for a better world. 

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. 

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems. 

We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us – and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.

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