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Branch / Retail Assistant (RS Local)


Birmingham, GB, B8 1AP

Brand:  RS
Function:  Customer Services
Work Location: 

What we are looking for


Do you love “Customer Service” but hate being in an office environment? We have the perfect role! No weekends, no late nights or bank holidays. If you are looking for rewarding opportunity and working as part of a supportive team then this is the role for you. Based in our RS Local Birmingham Branch, working Monday - Friday, 8.00am - 4.30pm.


As a Branch / Retail Assistant you will divide your time between communicating effectively with our trade customers at our branch to help them find just what they need and keeping on top of our stock and inventory. Full training will be provided, but a can-do attitude is all that it takes to succeed in this role.


Your day to day responsibilities will include


  • Providing excellent customer service at our branch
  • Helping identify our customers’ needs and requirements by building strong relationships
  • Carrying out product search queries and identifying RS stock numbers using our catalogue
  • Investigating and resolving customer issues from general and technical questions whilst advising on delivery options and dispatches
  • Undertaking some warehouse and stock management picking and packing activities


A bit more about you


  • Some experience in a Customer Service or Retail role 
  • Strong communication skills
  • The ability to multi-task and put your attention to different areas of work throughout your day
  • Computer literacy
  • A friendly face and a can-do attitude


What we offer you

 You can take control of your future here at RS Components. We offer all the good stuff you’d expect like:


  • Private medical cover for those unexpected moments
  • Annual bonus to pay for those extra holidays!
  • Generous, market-leading pension; it’s never too early to start planning for your future
  • Training and development opportunities


Grow in our high-performance culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here.

We are RS Group


Since 1937, we have been a leading distributor of Electronic, Electrical & Industrial components and supported generations of engineers with products for all types of applications.


As a FTSE 100 company with £2 billion in revenue, we have nine operating brands: RS Components, Allied Electronics & Automation, RS PRO, OKdo, DesignSpark, IESA, Synovos, Needlers and Liscombe. We operate in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide


Our vision is to become first choice. Not just for our customers and suppliers, but also for our people.

At RS Group you’ll be encouraged to think differently and share your ideas, helping our customers to create, develop and discover. As we grow our business, we’ll help you grow – expanding your expertise and helping you become the best you can be. You’ll be proud of the impact you make on the world and appreciated for what you do.

Are you ready to explore the possibilities?


Apply now »