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Inżynier Wsparcia Technicznego

Location: 

Warsaw, MZ, PL, 02-785

Brand:  RS Group
Function:  Customer Services
Work Location:  Hybrid

About the role 

 

Technical support is a key differentiator for RS Components in Poland, as we offer a unique support to our B2B customers concerning our products. 

Do you have great technical understanding combined with an articulate service gene, and do you like to give the customer the really good experience? Are you a good colleague who helps out when the going gets tough and still keeps your spirits high? Then please read on. 

As a technical advisor at RS Components, you will be part of a well-functioning team and like your colleagues, you will put service and professional support first. You and the team will handle customer enquiries from the company's B2B customers via email, phone and live chat, so you'll be comfortable communicating both verbally and in writing.  

You have an understanding of automation, mechanics, electronics, etc., as customer technical inquiries are very diverse. 
 

What you will enjoy doing to be successful in this role: 

  • Supporting our customers with technical advice on telephone, e-mail and live chat. 

  • Creating contact to suppliers, RS Pro team and Product managers UK etc. for education 

  • Developing knowledge and confidence as a promoter for RS Pro in the technical and sales team – driving RS Pro growth 

  • Providing training for RS colleagues in Poland to increase knowledge and competences 

  • Support the vision and the set activities and goals – contribute with your own ideas, etc. 

  • Providing new initiatives to the department where and when required - including sales-oriented activities, marketing activities, etc. 

  • Participate in exhibitions, customer/ suppliers visits if needed 

  • Collaboration with local product & supplier manager to learn and share knowledge and best practise. 

 

What you will bring: 

  • Technical education in one of the ares: automation/robotics/mechatronics/electronics/electrical engineering (You might be an automation engineer, mechanical engineer, electronics technician, electrician. You have a good knowledge of pneumatics and electronics.)

  • At least one year experience in a similar role

  • Strong knowledge of Polish and English language 

  • Strong analytical capabilities – logical, structured thinking is essential 

  • Excellent communication skills, particularly in relation to complex information, data and process/systems activities and analysis to guide and inform action 

  • Commercial sharpness and result oriented 

  • Cross-functional team-working and influencing 

 

The good stuff 

Innovators and pioneers. Rebels and creators. A global organization of optimists and specialists with big ambitions for the future. You can take control of your future here at RS. We offer all the benefits you’d expect to receive in a progressive global business. 

 

  • Annual Bonus 

  • Stable employment 

  • Private medical care 

  • Lunch card 

  • Co-finansing of holidays 

  • Co-financing Sports card 

  • Work in international environment 

  • Referral program 
     

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. 

Grow in our learning and inclusive culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here.  

Are you ready to explore the possibilities? 

  

We are RS 

We are committed to creating an inclusive environment where people thrive. We recognize that a diverse and representative workforce is critical to our success, and our aim is to create a business where people can be their best selves. Our employees expect this as a matter of course and it is fundamental to how we attract, develop, and hold on to the best talent. 

We recruit and develop employees who are the best suited to the requirements of the job role, regardless of gender, ethnic origin, age, religion, sexual orientation, gender identity or disability.  We believe everyone should be able to bring their true self to work and be given the opportunities to succeed.  If you require any adjustments during this process to ensure you can bring your true self, please let us know. 

Increasingly powered by digital technology, we’re our customers’ one-stop-shop for electronic products and industrial components. We began in a north-west London garage supplying spare parts to radio repair shops back in 1937 and we’ve kept transforming for over 80 years. Today, we’re using digital globally to revolutionize the way we do business and strengthen our position as the people engineers turn to for help, advice and knowledge. 

We’re proud of what we’ve done, but we’re not sitting back. We’re always looking to make the customer experience simpler, faster and easier. We’re transforming markets and the impact of technology. We’ve widened our services portfolio with innovations from procurement and inventory solutions to 24/7 product support. 

We’ve been on an incredible journey, but the best is yet to come; are you ready to join us? 

 

Apply now »