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Order Processing Agent with Hungarian language (remote)


Warsaw, MZ, PL, 02-672

Brand:  RS Group
Function:  Customer Services
Work Location:  Working from home

About the role

The Centre of Expertise EMEA Customer Services provide order processing and order related services for the EMEA Region.

The EMEA Centre of Expertise provides an order processing service to multiple European markets, including the UK.

We handle up to 5,000 orders/processes each day which are received via email & fax.

Our ethos is to standardise processes in all markets to ensure efficiency, which allows us to bring in additional markets and/or processes.

We are one big team and largely self-managed, encouraging all members of the department to challenge the way we work (in line with CI methodology), to drive lean and productive improvements; no idea is a bad idea.

Regular opportunities for personal development, such as market contact and query handling, quality monitoring, engagement activities, coaching & department agent forum.


What you will enjoy doing to be successful in this role

  • Daily productivity of 16 order per hour
  • Monthly quality (order accuracy)
  • Zero work carried over to next day
  • Problem solving and/or CI implementation


What you will bring

  • At least B2 level of English 
  • At least B1 level of Hungarian language
  • SAP knowledge is desirable though not essential
  • Attention to detail - having the ability to input data accurately is crucial
  • Excellent ability to work both as part of a team, and individually
  • Excellent time keeping
  • Excellent communication and interpersonal skills
  • Continuous Improvement adopted as a way of working
  • Addition European language skills are not essential to role, but would be advantageous


A bit about you


You are communicative – you can build strong relationships in a matrix structure.

You have positive outlook – You look to the future for opportunity, you constantly challenge the status quo and drive for high performance.

You have Energy – You approach your work with enthusiasm, positivity, and willingness to deliver the best results, whatever the challenge. 


The good stuff

  • Working from home
  • Annual Bonus
  • Private medical care
  • Lunch card
  • Co-financing of holidays
  • Co-financing sports card
  • Work in international environment
  • Referral program


We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

Grow in our learning and inclusive culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here. 


We are RS Group

RS Group plc (formerly known as Electrocomponents plc) is a leading global omni-channel industrial product and service solutions provider to customers who are involved in designing, building and maintaining industrial equipment and operations, safely and sustainably. We stock more than 700,000 industrial and electronic products, sourced from over 2,500 leading suppliers, and provide a wide range of product and service solutions to over 1.2 million customers. With operations in 32 countries, we trade through multiple channels and ship over 60,000 parcels a day.

Our vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. 

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.

Are you ready to explore the possibilities?



RS Group Brands:  RS, Allied Electronics & Automation, RS PRO, OKdo, RS DesignSpark, RS Integrated Supply, RS Safety Solutions.

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