Customer Service Specialist with Czech language

Customer Service Agent for Czech Market

You will be responsible for processing orders, maintaining customer data, handling any customer enquiries and complaints in an efficient and effective manner and in cooperation with other departments like Sales, Operations, Finance.

Working environment is a multi-channel support: phone, email, online, live chat.
The role of a Customer Service Agent is pivotal in providing the high-level service RS is known for.

Job Description

• Answer inbound customer calls
• Deal with any customer complaints and issues
• Contact customers about delivery date changes 
• Process orders by phone, fax, e-mail
• Maintain customer data 
• Contact customers about delivery date changes
• Track orders for customers
• Issue credit and debit notes as directed
• Provide an excellent customer service experience to our customers
• Resolve any customer issues in a timely and effective manner and in accordance with best practices 

What we’re looking for

• Very good level of Czech language and good command of English
• Experience in dealing with customers either face-to-face or via phone
• Self-motivation and customer focused attitude
• Have excellent communication and interpersonal skills
• Have the ability to adapt to the changing environment
• Able to work under time pressure
• Have computer skills (Microsoft applications, SAP knowledge is an advantage)

The good stuff

Innovators and pioneers. Rebels and creators. A global organization of optimists and specialists with big ambitions for the future. You can take control of your future here at RS. We offer all the benefits you’d expect to receive in a progressive global business:

• Private medical care
• Co-financing of holidays
• Sports card
• Lunch card
• Holiday subsidy
• Work in international environment
• Internal and external trainings
• Referral programme
• Hybrid working

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

Grow in our learning and inclusive culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here. 

We are RS Group

RS Group plc (formerly known as Electrocomponents plc) is a leading global omni-channel industrial product and service solutions provider to customers who are involved in designing, building and maintaining industrial equipment and operations, safely and sustainably. We stock more than 700,000 industrial and electronic products, sourced from over 2,500 leading suppliers, and provide a wide range of product and service solutions to over 1.2 million customers. With operations in 32 countries, we trade through multiple channels and ship over 60,000 parcels a day.

Our vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. 

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.

Are you ready to explore the possibilities?

Footnote:

RS Group Brands:  RS, Allied Electronics & Automation, RS PRO, OKdo, RS DesignSpark, RS Integrated Supply, RS Safety Solutions.