Customer Support Administrator

Location – Warrington (WA3 6UT)

Role type – 7 month FTC.

As the Customer Support Administrator, you will support to provide urgent assistance of an administrative level, with basic customer-facing skills, focused on expediting orders and resolution of AP queries. Split 50/50 between 2 clients – German and Belgian.

Working closely with our clients’ stakeholders you will support with the delivery of operational service excellence to contribute towards the growth of RS Integrated Supply and its sales opportunities.

What you will be doing:

• To support on a fixed term basis to provide urgent required assistance of an administrative level, with basic customer-facing skills, focused on expediting orders and resolution of AP queries. Split 50/50 between 2 clients.
• To effectively communicate between sites and RS IS internal stakeholders for order expedition, resolving queries where necessary for a Belgian client.
• To effectively investigate and liaise with internal stakeholders on supplier invoice queries for a German client.
• The ability to work effectively under pressure and to strict deadlines within a rapidly changing business environment.

What do I need to be successful?

If you have the following skills and experience, we want to hear from you:

• Resilience together with a proactive approach.
• Demonstrate problem solving skills.
• Analytical mindset.
• Team player.

We are RS Integrated Supply.

Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.

RS Integrated Supply is one of the world’s leading providers of Integrated Supply Solutions to manufacturing industries for the provision of MRO (indirect) products. Our portfolio consists of Procurement Services, Transactional Processing, Stores Management and Inventory Optimisation enabled by industry leading digital platforms. We deliver world class results to world class companies in industries such as Pharmaceuticals, Foods, Beverage, Automotive and Aerospace.

We are one team. We deliver brilliantly. We do the right thing. We make every day better. These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

Together, we can make great things happen. Aim for amazing and beyond.