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Branch Manager (RS Local) - Southampton


Southampton, GB, SO30 2FZ

Brand:  RS
Function:  Sales
Work Location:  Office based

About the role


As the RS Local Branch Manager you will lead, shape and deliver our Southampton RS Local Branch (via face-to-face, telephony, email, web, social) customer contact channels and provide a seamless service for commercial activities, driving customer experience, growth, and margin.


You will drive a profitable branch that is efficient and effective, reporting into the RS Local Divisional Manager and understand our marketplace, our customer’s maintenance/purchasing strategies, and contribute this learning to the future development of the RS Local Branch and the wider sales teams.

The role of RS Local Branch Manager is to lead, develop and inspire the branch to execute our Go-To-Market strategy to deliver sustainable and profitable sales growth from customers in the UK market, ensuring all targets are achieved and a world class customer experience is consistently delivered for all customers.

You will create and implement a Branch strategy and continually develop and review the supporting processes, technology and Process Improvements required to deliver. Driving continued service excellence for optimum return against our key growth drivers. You will also serve as the leader for the Branch, setting branch business plan, objectives, and success criteria to be delivered across branch advisers through the branch assistants and is creating a high-performance culture.

The role is critical to the commercial success and the execution of our Go-To-Market strategy by enabling commercial, inventory and operational practices across RS Local Branch which drives sustainable and profitable sales growth across the Southern Hub.

You will ensure you work collaboratively with all sales communities to make the RS Local Branch the heartbeat of the region and the wider business community.


Key accountabilities:


  • Set branch direction whilst developing operational opportunities to deliver excellence.
  • Equipped with high quality commercial skills, able to make sound and well considered commercial decisions with regard to business opportunity and risk.
  • Achieve all KPI’s aligned to Northern Europe Sales & Customer Operations and create high performing teams in own and other departments.
  • Drive profitable growth & loyalty from all revenue streams within the RS Local Network.
  • To maintain process, procedure and policy is adhered to across all who interact with customers.
  • Drive improvements in Inventory and warehouse optimisation.
  • Adhere to a multi-channel Quality Assurance Framework ensuring a standard of customer interaction regardless of channel or department.
  • Utilising Enable Team’s Customer Insight to identify and drive Customer Experience improvements - working closely with digital, logistics and supplier-based teams to act upon customer feedback.
  • Implement Service Effectiveness programmes as directed that are focused on continually improving processes to become more seamless and drive improved experiences internally and externally.
  • Be a brand ambassador on a national stage through Company, Network, Industry events.
  • Create and manage budget to maximise operating profit and be an active member of Leadership team to execute plans to time and budget.
  • Be compliant against all recognised standards both internally and externally; to implement and execute risk strategies.
  • Collaborate with UK Sales Leaders to create direction of travel for regional performance and drive demand creation to achieve heartbeat of region status and sharing of best practice.


What we’re looking for


  • Experience of in a leadership/managerial role in a matrix or branch-based organisation
  • People Management Experience - mentoring, coaching and motivating with a view to create high performing teams
  • Experience of leading branch operations
  • Experience of driving sustainable continuous improvement
  • Experience of budget, risk and compliance management in a large and complex organisation
  • Experience of delivering results consistently and improving the customer experience and implementing operational service capabilities for new service propositions
  • Experienced stakeholder management with the ability to influence, negotiate and gain buy in at all levels of the organisation
  • Self-organised, flexible, motivated, driven to succeed and to share success through others
  • Commercially focused to drive profitable results for the business
  • Experience of budget and risk management
  • Strong leadership, customer relationship skills and a broad range of proven managerial competences and exceptional influences skills.
  • A strong team player, who is self-driven, with a high personal commitment to energising, building and developing a business
  • Numerate and literate with a strong ability to analyse, diagnose and implement business improvement plans
  • Experience in developing customer relationships to drive sales growth in a Corporate environment

What We Offer


You can take control of your future here at RS Components. We offer all the good stuff you’d expect like:

  • Company Car
  • Private medical cover for those unexpected moments
  • On top of your holiday allowance, you can buy up to 5 extra days to enjoy how you wish
  • Annual bonus to pay for those extra holidays!
  • Generous, market-leading pension; it’s never too early to start planning for your future
  • Training and development opportunities

Grow in our high-performance culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here.


We are RS Components part of the Electrocomponents Group


Since 1937, we have been a leading distributor of Electronic, Electrical & Industrial components and supported generations of engineers with products for all types of applications.


As a FTSE 100 company with £2 billion in revenue, we have nine operating brands: RS Components, Allied Electronics & Automation, RS PRO, OKdo, DesignSpark, IESA, Synovos, Needlers and Liscombe. We operate in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide


Our vision is to become first choice. Not just for our customers and suppliers, but also for our people.

At Electrocomponents you’ll be encouraged to think differently and share your ideas, helping our customers to create, develop and discover. As we grow our business, we’ll help you grow – expanding your expertise and helping you become the best you can be. You’ll be proud of the impact you make on the world and appreciated for what you do.


Are you ready to explore the possibilities?


Apply now »