Manager, Operational Excellence， Greater China

About the role:

Manager Operations Excellence is responsible to support and implement programs and initiatives to deliver business performance through the sub-region / market sales effectiveness and sales leadership.

Manager Operational Excellence will be accountable for the delivery, management and reporting of programs and initiatives for continuous improvement and solutions to support the market and regional growth strategies.

Key Responsibilities:

• Act as Process governance of Sales & Operation Planning Process and business processes. i.e. Book to Bill conversion…

• As the owner of business operation optimization to simplify the workflow across commercial, customer service, operation, and any areas to improve the efficiency and profitability.

• Facilitate the local market's annual key initiatives by providing project management support and visual dashboard to achieve the market growth strategies.

• Co-Lead with sales effectiveness implementation of OE initiatives and projects, i.e. Quotation, HiPo, Customer Master Data Cleansing.

• Support process design and mapping scope using suitable tools including Visio.

• Drive local delivery, management and tracking of APAC CI programs and initiatives.

• Participate and Support NPS monitoring and analysis with alignment and reporting of associated market VOC activity.

• Act as GC CI Champion and drive the delivery of the GC CI Initiatives.

• Involvement in any OE business optimisation initiatives for GC Market.

• Act as backup of GC sales effectiveness.

Requirements:

• Yellow Belt level certification for continuous improvement

• Accurate & timely business management of deals providing accurate and timely reporting to Leadership team

• Forecast of revenue, profitability, and growth metrics for programs on a monthly basis

• Set up work streams against key strategic imperatives, to drive a robust 360-degree execution plan to drive business performance in the business

• Collaborate with the Customer Management teams to develop and execute improvement

• Develop customer engagement strategies to improve customer satisfaction

• Ability to think strategically and analytically through the application of market, competitor and customer insights

• Experience in developing and delivering new initiatives and executing within agreed KPIs.

• Stakeholder management skills with an ability to effectively influence senior leaders

• Ability to autonomously lead and influence groups of peers through effective communication

• Intellectual curiosity, critical-thinking and a passion for self-development

• Demonstrates management experience in the development and delivery of training programs

• Financial and business awareness with good analytical skills

• Strong IT skills, especially Microsoft Excel, and platforms such as SAP/CRM/QM2.

• Ability to take ownership and set own and team goals and priorities

• Effective communicator

• Educated to degree-level or equivalent and results driven