Technical Support Coordinator

About the role

The opportunity for the Technical Support role involves providing expert product application solutions and professional technical support to customers. You will play a key role in enhancing the customer experience by ensuring high engagement and satisfaction.

Here is more about what you will be doing...

• Provide technical support to customers by answering questions, providing product knowledge, and suggesting alternatives.

• Quickly understand customers’ applications and identify sales opportunities to promote RS products.

• Contribute to sales targets by closely collaborating with the sales team and performing value-added activities.

• Assist the sales team in conducting Bill on Materials (BOM) conversions from the customer side.

• Conduct product/application training for the sales force.

• Recommend changes to RS product information, alternatives, and solutions for an effortless customer experience.

• Serve as a technical advisor and subject matter expert for customers on product inquiries and troubleshooting.

• Deliver exceptional customer service via all channels (phone and email) while ensuring service level agreements are met.

How I Make a Difference in This Role

You will provide seamless technical support and expert product knowledge to customers, ensuring a positive end-to-end experience that drives customer satisfaction and engagement. Your proactive approach in identifying sales opportunities and supporting both pre-sales and post-sales activities significantly contributes to achieving company targets and fostering long-term customer relationships.

What existing skills and experience will you need to be successful in this opportunity?

• Minimum 3 years of experience in industrial or electronic components products as an engineer or technical support.

• Experience with MRO products, such as tools, test & measurement equipment, and automation controls. Strong knowledge of electricity.

• Ability to work independently, under pressure, and multitask effectively.

• Strong communication skills to meet customer requirements and deepen engagement.

• Attention to detail with a passion for investigating and resolving problems.

• Excellent selling, negotiation, and interpersonal skills.

• Fast learner and strong team player.

• Familiarity with SAP and Microsoft Office.

Desirable Skills & Experience

• Experience working in a complex and dynamic environment.

• Knowledge of e-commerce business.

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