Operations Lead, HKTW

About the role:

The role of Operations Supervisor / lead is to support the day-to-day warehouse operations as well as manage KPI & review outsourced operational policies, standards and procedures including the implementation of warehousing solutions, in accordance to business and customers’ needs. He/She is also responsible for managing business resources, including manpower, internal assets and external vendors.
To drive excellent service through development and motivation of 3PLs, i.e. warehouse service providers to continually improve processes and performance to support achievement of strategic objectives in respect of service, quality and cost.
Practical and systematic, responsible for monitoring and improving performance, governance and compliance accordance to RS and regulatory quality and safety standards.
 

Responsibilities:

• Coordinate with RS stakeholder and customs broker to complete the local license/permit for supporting import and export operation.

• Coordinate 3PL budget analysis and meet OPEX. Review changes in compliance, tariffs, rates, costs or quotations requirements to manage impact on operations.

• Manage operational cost effectiveness to meet allocated budget, including packaging materials

• Maintain relationships with warehouse operators, carriers, freight-forwarders and port authorities to provide competitive logistics solutions to customers.

• Improve logistics performance, lead continuous improvements (CI) initiatives to drive performance excellence.

• Develop outsourced logistics quality management systems and measures using quality management

• knowledge to enhance quality standards.

• Develop, plan and facilitate stock-taking activities, i.e. cycle-counting and/or wall-to-wall counting.

• Perform Business Continuous Improvement Activities:

• Formulate business process solutions to innovate current business processes

• Analyse business process improvements through workflow analysis methods and data insights to support system development throughout project lifecycle

• Analyse and conduct risks assessment associated with different approaches of process changes

• Organise sustainability activities by using processes that are non-polluting, energy and resource-saving, economically-efficient and safe for works, communities and consumers

• Manage Warehouse Environment, Health & Safety activites to ensure team’s compliance to requirements

• Assist in generating LTA investigation reports and drive generating Near Miss reports.

• Facilitate E,H&S solutioning discussions around suggestions to improve existing processes

• Perform health and safety risk assessment, hazards idenfication and implement preventive/corrective measures to mitigate risks at ALARP level (As-Low-As-Reasonable-Praticable)

• Responsible to manage and execute warehouse Business Contingency Plan (BCP) and allocate resources to manage order fulfilment during crisis

• Leverage on data analytics to build insights on technology usage

Requirements:

• At least college graduate and diploma in logistics, international trade or supply chain management preferred.

• At least 3 years practitioner working experience in warehouse and logistics operations environment.

• Experience and/or knowledge on customs clearance operation and management

• Strong interpersonal and communication skills.

• Ability to review processes for the purpose of developing and implementing plans for process changes in the support of continuous improvement initiatives.

• Strong Health and Safety knowledge and awareness

• Good spoken and written English, Mandarin is preferred.

• Proficient with using computers, and MS Office Word and Excel and basic SAP

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