Customer Care Executive, Taiwan

About the role:

The Customer Care Executive is responsible for delivering effortless customer experience by ensuring all customer requirements are completely met through proactive communication, high quality and being customer focused. To contribute in achieving the company sales objectives through value added activities.

Responsibilities:

• Deliver exceptional customer service via all channels with the goal of ensuring that customer order and enquiry needs are met while maintaining service level agreements.

• Provide effortless customer experience by proactively communicating to the customers on any updates or changes on their orders / enquiries in a professional and courteous manner.

• Contribute to the sales targets by working closely with sales and performing high level of value added activities set out by the business.

• Identify potential customer needs / opportunities to grow business by providing high human touch.

• Minimise escalation of complaints and ensure high customer satisfaction by working with the stakeholders within the end to end process.

• Proactively contribute to the ongoing development of the business processes and policies by using continuous improvement methodologies.

• Work with and support our customer service team to maintain and support customer expectations.

• Responsible for maintaining and updating customer information in SAP.

Requirements:

• Experience of customer care

• Excellent communication skills both verbal and written

• Excellent interpersonal skills “approachable, positive, motivated, go-getter attitude”

• Appreciation and interest in providing exceptional customer service

• Intermediate Microsoft skills in Microsoft Office

• Knowledge of SAP (Preferrable but not a must)

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