VP of Business Shared Services (EMEA)

VP Global Shared Business Services - EMEA
Locations: Manchester, London, Corby, or Riga (Latvia) - with travel
Hybrid working

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.  

Our purpose? Making amazing happen for a better world.  

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. 

1. We are one team
2. We deliver brilliantly 
3. We do the right thing 
4. We make every day better

These are our values. They unite our 9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

About the role:

As VP GSBS EMEA, you will oversee a regional GSBS team of over 300 FTE's, and be responsible for:

• Leading and evolving our Shared Business Services across Customer Services, Finance Operations, Accounts Payable & Accounts Receivable.
• Driving operational efficiency and service excellence aligned with our regional and global strategies.
• Overseeing the integration and transformation of service centres into a unified GSBS model.
• Championing continuous improvement, innovation, and high-performance culture.

What you will be doing:

• Develop and manage to the regional GSBS strategy and business plan, liaising with other regional GSBS teams, ensuring that operational plans are in place to deliver agreed targets for the EMEA
• You'll be responsible for GSBS decision making and effective resourcing to ensure timely and adequate delivery. 
• Ensure that resource plans and infrastructure supports the EMEA strategic goals and business objectives.
• Lead enhancements/improvements of the services offered by the EMEA GSBS through the Global Process Ownership concept driving global process design. 
• Manage and monitor EMEAs GSBS budget.
• Provide overall leadership and direction to the GSBS organisation, ensuring that business plans are communicated and targets achieved.
• Manage governance relationships, ensuring that GSBS fully supports overall business objectives and complies with all internal/external regulatory requirements. 
• Ensure that customer and key stakeholder relationships are proactively managed to meet GSBS strategy, objectives and targets.
• Lead the negotiation of service transition to the EMEAs GSBS in-line with the agreed scope and plans.
• Manage and oversee transition of existing services into the EMEAs GSBS.
• Deliver improvements and efficiencies in EMEAs GSBS.
• Collaborate with Functions on Global Transformation programs 

What we are looking for from you:

• Experience leading an international Shared Service function for a large, matrix organisation.
• Demonstrable experience in driving improvements in operational excellence within a complex, GSBS environment.
• Successful track record of delivering transformation projects in business operations.
• Experience of standardizing and optimizing business processes and systems.
• Experience managing multi-functional teams to deliver excellent results 
• A global thinker with experience of working in and with stakeholders across multiple geographies.
• Understanding of technology and automation in improving business performance.
• Change agent who influences stakeholder to drive the best results for the region and the group. 
• Experience of setting up and scaling shared business services organisations in multiple locations.
• Deep understanding of key performance metrics, such as quality and outcomes.

We are RS Group.

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.  
Our purpose? Making amazing happen for a better world.  

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.  

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.  

We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. 

Come and join us and over 9000 employees worldwide – and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.

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