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Local IT Engineer

Location: 

Frankfurt, Hesse, DE, 60327 Bad Hersfeld, Hesse, DE, 36251

Brand:  RS Group
Function:  Digital & Technology
Work Location:  Hybrid

About the role:

We are currently looking for Local IT Engineer for the following locations:

  • Frankfurt
  • Bad Hersfeld

The Local IT Engineer will deliver support, installation and configuration of End User Computing (EUC) hardware, software, printers, telephony (fixed & mobile), warehouse peripherals, servers and network devices.

 

What we are looking for:

  • Responsible for support for all EUC IT systems via assigned incidents and point of contact for technical enquiries
  • Implement new EUC hardware and software via assigned requests
  • Pro-actively improve the quality and effectiveness of support for the site maintaining high availability
  • Working with RS Service Managers and 3rd party Account Management teams to act as local contact for 3rd parties in a service management capacity and develop enduring customer relationships
  • Following ITIL guidelines, resolving complex technical issues.
  • Act as local contact and in the event of a major incident, organise relevant resources to ensure resolution.
  • Provide operational knowledge of local solutions to support other departments 
  • Participate in the execution of Disaster Recovery exercises and own specific server tasks
  • Possess a full understanding of local onsite IT systems including (but not limited to) warehouse and other local business systems, server, Telephony and network infrastructure
  • Supporting project deployment and project transition support
  • Execute change management tasks in line with defined processes

 

What will you bring:

  • Experience of core Microsoft technologies and Windows Operating systems (Windows 10).
  • Experience in managing infrastructure patching cabinets.
  • Experience of identifying and resolving all user-based IT/Telephony hardware and software issues and incidents
  • Experience of supporting IP and exchange-based telephony/fax services
  • Ability to work with business users in defining local requirements and delivering locally approved solutions
  • Worked within the practice and standards of a service delivery team
  • Experience of working in a customer facing organization, – potentially in a VIP environment
  • Experience in developing relationships with internal departments and external 3rd parties
  • Working knowledge of local working practices, legal and safety regulations
  • Experience in and understands the Global IT release management process
  • Experience of ITIL principles and working practices
  • Must be able to organise own workload on a day-to-day basis to deliver agreed activity plans and meet SLAs
  • Will produce, communicate, and gain agreement to work plans for specific incident, project and change activity
  • Fluent German and English language skills

 

We are RS Group.

 

RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations.  We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide.

Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. 

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.

 

Footnote:

RS Group Brands:  RS, Allied Electronics & Automation, RS PRO, OKdo, DesignSpark, IESA, Synovos, Needlers and Liscombe.

 

Are you ready to explore the possibilities?

Apply now »