Sr Director Infrastructure & Technology Services

We are RS Group.

RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations.  We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide.

Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. 

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.

Sr. Director, IT Infrastructure & Technology Services - Americas

Job Description

• Plan, coordinate, direct, and design all operational activities of the IT department, as well as provide direction and support for IT solutions that enhance mission-critical business operations.
• Actively review and manage capital and expense portfolio for proper allocation, forecast and cost coding.
• Develop business case justifications and cost/benefit analyses for IT Infrastructure & Technology Services spending and initiatives.
• Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.
• Benchmark, analyze, report on, and make recommendations for the improvement of the Technology infrastructure and IT systems.

• Experience leading acquisitions in all aspects of due diligence, estimating, and execution.
• Oversee negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements.
• Develop bid requirements for all hardware and software upgrades, reviews submitted bids for compliance with stated requirements, and makes the appropriate award.
• Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs.
• Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts. This includes organizational readiness for merger, acquisition, or divestiture activities
• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities and overall strategy.

Location: Hybrid/Remote/DFW

Remote/Office Location/Hybrid: Hybrid

Employment Type: Permanent

About the role

Americas Sr. Director, IT Infrastructure & Technology Services is responsible for the effective and efficient delivery of internal and cloud managed IT infrastructure to support RS Americas business and services. The role will assist in the definition and implementation of IT growth and maturity strategies required to create an efficient Enterprise IT operating model. It also includes the supervision and development of a high performing team to execute the strategic plans of the organization. It provides operational and strategic direction to multiple functional areas including compute, database management, data centre operations, and application and data warehouse support. Implementing and managing ITIL processes including incident management, change management, and asset management is also required. In this role, you'll execute talent strategy to maintain a well-trained, high performing, and motivated team, build and maintain business and cross functional relationships to proactively meet customer needs / address issues, as well as create, maintain, and improve our own processes to ensure enterprise alignment. You'll define strategy, project scopes and objectives include relevant IT stakeholders to ensure technical feasibility, provide resource estimates for the project pipeline, create visibility to team resource availability, and coordinate between IT functional areas, customers, and stakeholders to ensure clear understanding of deliverables and risks.

Additionally, you'll maintain deliverables within defined variances for cost, schedule, and quality, as well as remain aware of and proactive to industry trends relating to your area of responsibility. You will lead acquisition related activities for infrastructure and technology services, including due diligence, standards, and execution. You’ll review and set guidance for infrastructure OPEX and CAPEX investment strategy for resources, projects, including asset lifecycle to ensure we are operating within organizational parameters and directives. This includes actively working with and identifying opportunities with business partners and other IT leaders to fulfil requirements by providing high quality and sustainable services to the enterprise.

What we’re looking for

• Minimum 10 years’ experience with managing large complex networks, and operations in large enterprises. Including strategy development for modernized technology services
• Implementing Cybersecurity strategies is required
• Recent successful experience with rapid growth, high reliance on process, metrics and professional discipline required.
• Works independently as well as collaboratively with minimal professional and managerial supervision.
• Understanding of data centre operations.
• Enterprise level governance, data management, infrastructure architecture, engineering and maintenance
• Enterprise level infrastructure management and operational governance
• Comprehensive knowledge of the ITIL Reference Model
• Ability to present ideas in business-friendly and user-friendly language.
• Knowledge of business theory, business processes, management, budgeting, and business office operations.
• Demonstrated success recruiting, building, developing, coaching, and retaining a highly motivated, high-performing workforce
• Demonstrated success implementing successful long-term plans while adapting to immediate changing customer demands

A bit about you

Leaders in RS Group lead a culture where people are:

• Customer and supplier obsessed
• Highly engaged and ambitious
• Stripping out barriers to execution
• Creating fresh ideas and new markets
• Delivering on promises – making it happen
• Driven by outcome, with fully-aligned objectives

Therefore, to do that I:

Show Passion: I connect deeply with others – colleagues, customers, and suppliers

• I share my aspirations. I am transparent and honest. I act and communicate with integrity
• I collaborate with others, so together we thrive and transform our business

Act with Humility: I enable others to ask, ‘what if’, and do amazing things

• I listen to understand diverse views, as I don’t have all the answers
• I empower others to try new, exciting things; and challenge limiting beliefs. Sometimes we fail, but we do it together and we learn

Demonstrate Trust: I lead by example, align others around ambitious goals, and check in regularly

• I commit to and am accountable for two or three key priorities; and I deliver on them. I join the dots for people across matrix teams, give them ownership, and make sure we always know how we are doing 

Are you ready to explore the possibilities?

Equal Employment Opportunity

RS Americas, Inc. is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.

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