Reverse Logistics Coordinator

About RS Group

Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.

We are one team. We deliver brilliantly. We do the right thing. We make every day better. These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

Together, we can make great things happen. Aim for amazing and beyond.

About the Role

Role Purpose

This position manages the daily operations of the Reverse Logistics function that includes Supplier stock rotations (contractual T&C), Ship & Debit reconciliation, and Inbound discrepancy management.  This role is also responsible for the procurement of new product investment packages in partnership with Product Management. The Reverse Logistics Coordinator has the direct responsibility for managing Supply Chain’s excess inventory strategies while maximizing process efficiencies and functional productivity.  There are three core elements of the Delivery Planner role:

• Ensure stock availability by using proper planning policies and service strategies.
• Identify service opportunities that enhance the customer experience and ensure on-time delivery performance to customers and from supplier partners.
• Sustain market leading service levels that leverage automated solutions for scalability of real-time purchase order delivery information from Supplier Partners.

This role offers an opportunity to contribute to the seamless operation of the supply chain while enhancing customer satisfaction and supporting company objectives.

Responsibilities

• Responsible for delivery performance of all purchase orders specific to technology categories
• Manages the review, approval, and release of purchase orders as it relates to the supply planning activity.
• Reviews MRP planning exception reports weekly and takes action to pull-in, push-out or cancel excessive scheduled receipts with supplier where appropriate.
• Works together with Sales and Suppliers to execute order expedites.
• Acknowledges purchase orders and updates delivery information in SAP system.
• Receives follow-up (expedite) requests from sales and other area to obtain status, shipping, and tracking information on PO.
• Research product/supplier PO information and contacts suppliers to obtain status information to update delivery dates within SAP.
• Enters supplier tracking information on product and/or supplier PO.
• Works with members of AP to resolve discrepancies on sales invoices and/or PO’s.
• Facilitates the disposition of discrepant vendor deliveries by working together with the Receiving Discrepancy team to ensure prompt decisions are made and limit delays to Allied customers.
• Monitor, expedite and update open PO reports and validate material is being processed to meet delivery commitments.
• Proactively communicates delivery issues in a manner to support and improve customer experience with Allied.
• Exhibits strong customer service and is dedicated to meeting the expectations and requirements of internal and external customers.
• Works with Supply Chain leadership with automation process.
• Works together with other business functions including, but not limited to, Sales and Operations, Product Management, Marketing, and Finance to review and resolve purchase order opportunities related to special costs, ship & debits, and customer’s schedules.
• Works with Sales, AP, Suppliers, Operations to solve PO and delivery issues.
• Participates in company training programs when applicable.
• Performs other duties related to delivery management or non-inventory related tasks as assigned by Supply Chain Management.

Key opportunities for growth in this role

This role has opportunities for professional growth within the Supply Chain function that include Sr. Delivery Planner, Inventory and Supply Planner roles.

This role will be exposed to a variety of cross-functional areas of the business that will help develop business acumen and professional growth which could lead to other/future opportunities within the company, specifically roles related to customer services.

This role may participate in the delivery of projects within the supply chain function with the opportunity to participate in other cross-functional projects throughout the company.

Key relationships for my role/Who do I need to consult with?

Internal:

• Supply Chain leadership.  Also works together with other business functions including, but not limited to, Sales and Operations, Product Management, Technology, GSBS and Finance

External:

• Supplier Partners and Vendors

Who do I need to keep informed and engage with?

Internal:

• Primarily with Supply Chain Leadership along with other Delivery Planners and Supply Planners.

• Engages with other business functions, including but not limited to Sales, Operations, Product Management, Technology and Finance

External:

• Supplier Partners for daily execution of customer demand purchase orders and purchase order delivery requirements.

Candidate Requirements

Qualifications and Skills:

Essential:

• 1–3 years of experience in an inventory or supply chain position.
• Strong organizational and analytical skills with the ability to prioritize critical tasks effectively.
• Excellent communication skills (verbal, written, and listening) for interacting with internal and external stakeholders.
• Team-oriented with a focus on collaboration and customer service excellence.
• Dedicated to meeting customer and organizational expectations.
• Proficient in problem-solving and able to follow general procedures to achieve established goals.
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) and other related applications.
• Experience with SAP systems or similar ERP software is an advantage.

Desirable:

• Bachelor’s degree in Business or a related field; or equivalent combination of education and experience.
• 2+ years of customer services experience in a highly transactional and demanding environment.

Equal Employment Opportunity

RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.

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