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Operations Supervisor - Value Added Solutions


Fort Worth, TX, US, 76118

Brand:  RS Americas
Function:  Warehouse Ops
Work Location: 

We are RS Group.

RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations.  We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide.

Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. 

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.


VAS Customer Order Solutions Supervisor

Job Description

Responsibility for delivering in-house and partner build solutions and establishing consistent Process KPI’s and targets:

  • Establish in-house build capabilities to support build operations including but not limited to:
    • Kitting/Bag & Tag
    • Labelling/Marking
    • De-Reel/Bulk processes
    • Din-Rail and Assembly
    • Cable & Control Panel Assembly
  • Manage VAS build labour planning, execution, quality, and safety of VAS build team members.
  • Liaise with Operations leadership to ensure proper collaboration to deliver the offer for our customers.
  • Liaise with Facilities/Maintenance leadership to ensure CAPEX equipment can support demand and scope for VAS build volume.
  • Support adjacent VAS silos to ensure proper workflow, quality, and on-time delivery
  • Work with adjacent VAS leadership to ensure achievement of revenue and operational KPI’s.
  • Establish operational procedures, processes, reporting, and controls to ensure the delivery of VAS build volume safely and cost-effectively.
  • Responsible for managing day-to-day VAS build operations including KPI’s:
    • Labor planning
    • Safety
    • Equipment maintenance
    • UPH
    • Workflow
    • OTTP
    • Quality


  • Lead and mentor VAS build associates and electronics technicians to deliver results.
  • Support scalable growth through process optimization in conjunction with internal CI assets and Operations Leadership.
  • Adopt start-up mentality by adjusting to shifting priorities as the VAS silo and it’s services/solutions offer becomes more clearly defined and aligned with customer needs.


Location: Fort Worth, TX

Remote/Office Location/Hybrid: Hybrid

Employment Type: Permanent


About the role

As a member of the Value-Added Solutions Team, play a key role in the development and deployment of build solutions in the Americas as a core way of working, that supports and enables the delivery of our strategic growth plans, through simple and scalable processes. This role supports the regional Value-Added Solutions initiatives by implementing in-house and partner build solutions while liaising with adjacent VAS silos: Design Solutions, Partner Network Solutions, and Procurement Solutions in the Americas.


What we’re looking for


  • Experience in operations people leadership
  • Strong presentation and communication skillset
  • Adept at industrial engineering/manufacturing processes and procedures
  • Direct experience of training, mentoring and coaching others
    • Understands and seeks out knowledge of the business; applies this through constructive feedback, coaching and open knowledge sharing
    • Motivates self to learn, grow and achieve while motivating to do the same. Builds the knowledge and capability of others and the organization; always anticipating future capability needs



  • Direct Distribution or Manufacturing Industry Experience and specifically as part of a process-driven environment
  • Lean Six Sigma certification/experience 
  • Electronics and panel building knowledge/experience


A bit about you

Leaders in RS Group lead a culture where people are:

    • Customer and supplier obsessed
    • Highly engaged and ambitious
    • Stripping out barriers to execution
    • Creating fresh ideas and new markets
    • Delivering on promises – making it happen
    • Driven by outcome, with fully-aligned objectives


Therefore, to do that I:


Show Passion: I connect deeply with others – colleagues, customers, and suppliers

    • I share my aspirations. I am transparent and honest. I act and communicate with integrity.
    • I collaborate with others, so together we thrive and transform our business.


Act with Humility: I enable others to ask, ‘what if’, and do amazing things

    • I listen to understand diverse views, as I don’t have all the answers.
    • I empower others to try new, exciting things; and challenge limiting beliefs. Sometimes we fail, but we do it together and we learn.

Demonstrate Trust: I lead by example, align others around ambitious goals, and check in regularly

    • I commit to and am accountable for two or three key priorities; and I deliver on them. I join the dots for people across matrix teams, give them ownership, and make sure we always know how we are doing.


Are you ready to explore the possibilities?


Equal Employment Opportunity

RS is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.


Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

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