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GBS/Shared Services Strategy Manager


Fort Worth, TX, US, 76118

Brand:  RS Americas
Function:  Customer Services
Work Location:  Hybrid

We are RS Group.

RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations.  We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide.

Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. 

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.


GBS/Shared Service Strategy Manager

Job Description

  • Deliver on time, within budget and to plan.
  • Productivity/results realization, tracking and reporting as per objective.
  • Ensure that CoE processes and solutions are efficient, effective, controlled and meet business requirements.
  • Support all migration and development activities as required.
  • Be an agent for change; seeking to engage, influence and align key stakeholders to CoE priorities.
  • Be an ambassador for the Power of One culture and philosophy.
  • Work with colleagues in all markets / regions to understand as-is processes and work to optimise / standardize / automate for delivery of best solution; while identifying benefits and leading the implementation of the change.
  • Project delivery in accordance with governance process.
  • Utilize and develop insight for data driven solutions proposals.
  • Identify & implement process improvements across all markets.
  • Creation and maintenance of project documentation, tools and agreed methodologies.
  • Ensure effective stakeholder communication / change management controls for all business process changes, to ensure full engagement by all affected parties.
  • Ensure effective handover of new capabilities to business owners, including process documentation, training material and measurement systems.
  • Identify, implement and monitor KPIs of solution delivery.
  • Ensure business continuity after go-live of initiatives.
  • Planning and facilitating workshops and project team meetings.


Location: Ft. Worth

Remote/Office/Hybrid: Hybrid in DFW Market

Employment Type: Full Time


About the role

As part of a diversified and agile team, the role of the GBS Shared Service Strategy Manager acts as a change agent whose role is to support the development and delivery of new global CoE solutions through the positive challenge of existing and established practices, identify opportunities for improvement or innovation, and lead or support, a variety of (sometimes multi-functional) workstreams within the GSBS Centres of Expertise (CoE) function. This role requires a high focus on customer experience and execution of activities to strict timelines. This role is also a partnering role across the Americas Markets and the wider Enterprise, as well as business functions such as Finance, Human Resources, Corporate and the wider GSBS CoE organizations globally. This role is part of a global function accountable for the yearly realization of customer excellence, productivity savings, service growth, commercial services and delivery of CoE Global alignment. This could include people / process / system changes/ migration activities, to enable the achievement of our vision for operational excellence in support of our Journey to Great. This is a hands-on role, providing expertise in terms of business processes and change methodology, in addition to driving and implementing improvement activities. Scope of role includes determination, design and analysis of KPI data, in order to support the development and execution of fact-based solutions and improvements and support pre-identified areas of improvement where the appropriate methodology can be employed and the initiation of approved work streams through to benefits realisation and BAU tracking. It would be expected that the role holder would be managing multiple initiatives, where appropriate. The role will require cross-functional working; including interaction with subject matter experts, line managers, and other project managers / workstream leaders, as well as interaction with more senior stakeholders such as business owners, team managers and functional VP’s / Heads. The role will require analytical thinking and planning, in order to evaluate issues, manage plans and solve problems as projects progress, with a critical focus on the needs of internal / external customers. 


What we’re looking for


  • Spanish speaker preferred, not required. 
  • Experience of designing / implementing new or improved processes.
  • Demonstrable ability to manage complex change projects.
  • Strong emotional intelligence.
  • Strong analytical and problem-solving skills, with an ability to identify innovative solutions.
  • Strong interpersonal, communication and presentation skills – excellent written (English.)
  • Strong cultural awareness.
  • Ability to work in a matrixed environment and network of teams and to work in a modern flexible environment, adapting and promoting new ways of working.
  • Confident to influence and challenge at a variety of levels.
  • Analytical & numerate – able to communicate analysis and conclusions from factual data.
  • Curious by nature, with the ability to grasp new concepts and processes quickly and effectively through insightful questioning.
  • Ability to lead, influence, engage and collaborate effectively.
  • Ability to prioritise, work under pressure and plan / deliver to challenging timelines.
  • Deliver high quality professional output to peers and senior leadership.
  • Able to communicate effectively at all levels.
  • Ability to build effective working relationships with colleagues throughout CoE and wider business functions, effectively managing the challenges of geography and time zones.
  • Positive, flexible approach with demonstrable emotional intelligence.
  • Strong planning and organizational skills.
  • Experience of change management and stakeholder management.
  • Excellent MS Office suite knowledge and experience.
  • Exhibit role model behaviours.


  • Educated to degree level or equivalent.
  • Project management knowledge and experience (including project lifecycle models).
  • Continuous Improvement - Lean Six Sigma qualification.
  • Experience in leading others (direct or indirect).
  • Change management qualification or equivalent.
  • Broad understanding of the Electrocomponents business.
  • Strong understanding of Shared Services and CoE concepts.
  • Strong process understanding / subject matter expertise.



A bit about you 

Leaders in RS Group lead a culture where people are: 

  • Customer and supplier obsessed 
  • Highly engaged and ambitious 
  • Stripping out barriers to execution 
  • Creating fresh ideas and new markets 
  • Delivering on promises – making it happen 
  • Driven by outcome, with fully-aligned objectives 


Therefore, to do that I: 


Show Passion: I connect deeply with others – colleagues, customers, and suppliers 

  • I share my aspirations. I am transparent and honest. I act and communicate with integrity 
  • I collaborate with others, so together we thrive and transform our business 


Act with Humility: I enable others to ask, ‘what if’, and do amazing things 

  • I listen to understand diverse views, as I don’t have all the answers 
  • I empower others to try new, exciting things; and challenge limiting beliefs. Sometimes we fail, but we do it together and we learn 


Demonstrate Trust: I lead by example, align others around ambitious goals, and check in regularly 

  • I commit to and am accountable for two or three key priorities; and I deliver on them. I join the dots for people across matrix teams, give them ownership, and make sure we always know how we are doing   


Are you ready to explore the possibilities?


Equal Employment Opportunity

RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.


Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

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