Director of Warehouse Operations

We are RS Group.

RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations.  We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide.

Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS Americas, Inc. we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. 

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organization, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.

Director of Warehouse Operations

Job Description 

The position of Director of Warehouse Operations is a key critical role in supporting our long term business strategies and goals. Responsibilities include leadership of our associate & management teams across the processes of order fulfilment, inventory control, people engagement and development, process enhancements, along with supporting our inbound receiving, systems management and transportation functions. As a member of the RS Americas Director team, this critical role plays a leading part in our transformational change agenda of becoming a true industry benchmark, recognized and trusted for our unrivalled customer experience, operational excellence and the highest standards of quality and employees welfare. All underpinned and delivered through talented and passionate people. This individual will be a role model for servant leadership and embed a culture of continuous improvement and innovation. Where learning is embraced, standardization and simplified processes championed and lean practices embedded. All with the aim of making lives easier and better for our suppliers, customers and our people alike. Core purpose of my role & what decisions I’m empowered to make. Responsible for the delivery, compliance and reporting of RS America’s Inbound/Outbound warehouse performance, to achieve our OTTP, CoS%, quality, safety and recycling goals, through having the right resources and process in place, to deliver targeted goals.

Reporting Structure

• This role will sit within the RS Americas Operations function and report directly to the Snr Director of Distribution & Logistics 
• The role will have direct reports of the Outbound Mnagaer, Inventory/Quality Manager, Operations BPO, the Operations Training and Development team and a dotted line the Inbound Manager, under our matrix structure. Overall headcount responsibility will range from 150-250 employees

Budget

• c$9m annually from control of labor spend, through performance management, effective hiring, temporary labor, overtime costs and process improvement.
• c$2.5m annually through effective pricing, management, consumption and development of warehouse supplies

RS Group Leadership Framework

Leaders in RS Group lead a culture where people are:

• Customer and supplier obsessed
• Highly engaged and ambitious
• Stripping out barriers to execution
• Creating fresh ideas and new markets
• Delivering on promises – making it happen
• Driven by outcome, with fully-aligned objectives

Therefore, to do that I:

Show Passion: I connect deeply with others – colleagues, customers, and suppliers

• I share my aspirations. I am transparent and honest. I act and communicate with integrity
• I collaborate with others, so together we thrive and transform our business

Act with Humility: I enable others to ask, ‘what if’, and do amazing things

• I listen to understand diverse views, as I don’t have all the answers
• I empower others to try new, exciting things; and challenge limiting beliefs. Sometimes we fail, but we do it together and we learn

Demonstrate Trust: I lead by example, align others around ambitious goals, and check in regularly

• I commit to and am accountable for two or three key priorities; and I deliver on them. I join the dots for people across matrix teams, give them ownership, and make sure we always know how we are doing  

Location: Fort Worth

Remote/Office Location/Hybrid: Onsite

Employment Type: Full Time

Key deliverables for my role

Responsible for ensuring the efficient management and control of the Warehouse Operation whilst achieving agreed budgetary, service, quality and sustainability levels. Provide an effective and reliable service to customers whilst meeting all legal requirements. Responsible for organising the safe and efficient receipt and storage or picking and dispatching of warehouse materials, to satisfy customer, supplier and business demands. 

• Spearhead effective communication and translation of our strategic direction to the warehouse teams, and align, create and deliver, tactical activities, to support Operations on this journey and achieving it’s KPIs.
• Collaborate with executives, peers and colleagues business wide to ensure that operational priorities are aligned to the needs of our customers and business goals.  
• Represent the company in a professional, enthusiastic and positive manner.
• Leadership of the Outbound, Inventory/Quality and Training Warehouse Operations management teams, with overall accountability for delivery performance KPI’s, resource planning, employee engagement, process enhancement and talent development.
• Instil accountability through a disciplined approach, to ensure progressive actions and improvements are agreed, shared and visible, to support being executed on time for the benefits forecasted.
• Plan and coordinate future capacity requirements for resource, supplies and throughput needs.
• Ensure all automated systems and processes are delivering the desired outcomes, and are fully understood and being utilized by warehouse teams.
• Identify process and systems improvements, drive through recommendations for change using supporting data, by demonstrating the value that can be generated, for appropriate effort.
• Ensure policies and procedures for warehouse activities are consistent and evolve, to drive the right behaviours.
• Provide a safe working environment, adhering to Health, Safety and Environmental procedures and ensuring they are understood and practiced by the team at all times, through effective reporting practices (near miss/accident recording).
• Monitor and maintain high standards of security and consistency, through an effective training program, to ensure that the warehouse is in compliance of company policies and procedures, to reduce risk of any incidents
• Ensure a clean and tidy working environment to demonstrate our world class standards, through effective housekeeping ownership, that aligns to our sustainability goals for recycling and energy consumption.

Key opportunities for growth in this role

• Operating in a fast-paced global FTSE100 organisation, through an Americas lens, where operational excellence is a strategic priority.
• Exposure to a variety of operational topics e.g. resource efficiency in direct operations, packaging, transport, supplier management, product and solutions offer,  and customer service
• Stakeholder engagement and influencing across a global organisation with multiple sub-brands and external stakeholders.

Key relationships for my role / Who do I need to consult with?

• DC Operations, Directors, Managers, Supervisors and staff
• Facilities Team, Supervisor and Manager
• Supply Chain management team and Snr Director
• GSBS Director and management team
• Sales Directors and Managers
• VAS management and teams
• VP of Product, Supply Chain & Logistics
• On-Site Maintenance Technicians and Manager (Knapp)
• Global VP EH&S
• Risoul Operations Director and team
• RS Group EMEA and APAC Operations Mgmt

Experience and skills

Essential: 

• 10 years managerial experience within a fast paced, high service distribution or manufacturing facility, across a broad spectrum of operational functions. End-to-end business process knowledge, to enable effective engagement across all departments. 
• Deep understanding and experience of using Warehouse Management Systems and integrated Automated equipment.
• Strong Operational/ People leadership skills, with direct experience of developing talent and building employee engagement. 
• Highly developed influencing and communication skills, with capability to deliver across a matrix with direct and indirect teams
• Effective planning project management skills, ability to problem solve, prioritize actions and deliver step-change performance through others
• Must have strong teamwork, organizational, and analytical skills, with a practical knowledge of using presenting and analyzing tools and applications.
• Strong work ethic, passion and appetite for change and improvement

Desirable:

• Lean Process/ CI qualification and experience 
• Experience of successfully leading transformational change
• Educated to degree level or equivalent within Supply Chain, Distribution or Logistics. 

Are you ready to explore the possibilities?

Equal Employment Opportunity

RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.