Director of Inside Sales

We are RS Group.

RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations.  We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide.

Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. 

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.

Director of Inside Sales

Job Description

Leadership and Team Management – Lead and manage a group of inside sales managers and professional sellers to deliver sales, profitability, and business objectives.

Strategy and Tactics – Create the strategic plan and execute initiatives focused on growing sales, increasing profitability, and acquiring new customers.  Key to this activity is a deep understanding of the customers, market, industry, risks, and opportunities.

Processes, Systems and Analytics – Develop and standardize a set of sales processes, including the use of CRM and digital systems, data analytics and AI enabled platforms, to create an extremely efficient and effective sales process that maximizes sales, win rates and profit margins while achieving a low cost to serve for these customers. 

Omni-Channel & Digital Transactions – Provide a seamless omni-channel experience for the customers, allowing the customer to work with our sellers and digital capabilities to learn about and purchase products.  Drive customers to utilize our digital, online, self-service capabilities.

Customer – Work closely with customers to understand their needs, provide solutions and solve problems.  This will occur primarily through telephone, email, and virtual sales call activities.  

Supplier Partner – Develop strong and lasting relationships with supplier partners at all levels of the organization to help provide powerful solutions options for our customers.

Performance Management – Manage the team using metrics, KPIs, coaching, etc. to ensure the team and individuals operate at a high-performance level.  This includes assessing performance, recommending specific training and development activities, etc.

Product and Service Solutions – Help the team create product and service solutions to win business with a focus on solving problems and adding value for the customer.  This requires a deep understanding of the customer’s challenges, our product and service offering and the solution we can provide. 

Team Interaction – Works closely with the VP of Sales, Sales Team and business partners including Marketing, Finance, Product and Supplier Management and Operations to develop and execute the strategic plan and tactical initiatives to achieve goals and objectives.

Executive Sales Leadership Team – Serve as a member of the Executive Sales Leadership Team, providing information, insight and recommendations for their area of responsibility along with the broader sales function.  Must relentlessly pursue best practices and increased knowledge to help advance the professionalism and effectiveness of the entire sales group.

Location: Dallas-Fort Worth

Remote/Office Location/Hybrid: Hybrid

Employment Type: Permanent

Travel Requirements: Limited, up to 15%

About the role

This role manages the Inside Sales Group to achieve sales, profitability, and business objectives by ensuring we have a strong focus on the customer, excellent partnership with our suppliers, great people leadership and talent development, robust strategy creation and tactical execution, and ongoing process and continuous improvement activities. 

The Inside Sales Group is a large and growing, centralized professional sales team consisting of specialized selling groups covering several different customers segments. This includes an Inside Business Development Team focused on acquiring and then initially growing new customers plus multiple Inside Sales Teams focused on growing smaller, standard accounts and serving the needs of complex customers like Government and International accounts.

Central to the success of the team is the focus on providing customers with real and tangible solutions using a value-based selling methodology plus strong engagement with our supplier partners and internal support teams. A proactive approach to sales activities, the use of best practice selling techniques, adoption of leading-edge sales technologies, and ongoing coaching and talent development provides the foundation for success today and future growth in the coming years. 

This leader must continue building a strong and vibrant culture that encourages innovation, celebrates successes, and adheres to the company’s Amazing Leaders framework of Trust, Passion and Honesty.  This type of environment ensures our team is ready to serve our customers and supplier partners each day and that we can truly live out the RS Purpose of Making Amazing Happen for a Better World and our Vision of Being First Choice for our Customers, Suppliers, Employees, Communities and Shareholders.  

Direct reports include multiple Inside Sales Managers and a Program Manager.  Indirect reports include various inside sales professionals focused on different customers segments including new business acquisition, existing, and speciality accounts. 

What we’re looking for

Requires 8-10 years of experience in a large, high-volume, inside sales organization.  Ideal candidate will have deep experience and understanding of best practices and management of a professional, inside selling group. Preference given for a bachelor’s degree from an accredited college or university in Business or a related field.  MBA or advanced degree is a plus.

A bit about you

Leaders in RS Group lead a culture where people are:

• Customer and supplier obsessed
• Highly engaged and ambitious
• Stripping out barriers to execution
• Creating fresh ideas and new markets
• Delivering on promises – making it happen
• Driven by outcome, with fully-aligned objectives

Therefore, to do that I:

Show Passion: I connect deeply with others – colleagues, customers, and suppliers

• I share my aspirations. I am transparent and honest. I act and communicate with integrity
• I collaborate with others, so together we thrive and transform our business

Act with Humility: I enable others to ask, ‘what if’, and do amazing things

• I listen to understand diverse views, as I don’t have all the answers
• I empower others to try new, exciting things; and challenge limiting beliefs. Sometimes we fail, but we do it together and we learn

Demonstrate Trust: I lead by example, align others around ambitious goals, and check in regularly

• I commit to and am accountable for two or three key priorities; and I deliver on them. I join the dots for people across matrix teams, give them ownership, and make sure we always know how we are doing 

Are you ready to explore the possibilities?

Equal Employment Opportunity

RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.

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