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Director of GSBS Transformation Strategy


Fort Worth, TX, US, 76118

Brand:  RS Americas
Function:  Programme Management
Work Location: 

We are RS Group.

RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations.  We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide.

Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. 

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.


Director, Global Shared Business Services (GBS) Transformation

Job Description

The Director, Global Business Services (GBS) Transformation is responsible for leading the transformation of the company's Global Shared Business Services (GSBS) organization. This includes developing and executing a strategic plan to improve the efficiency, effectiveness, and value of Global Shared Business Services (GSBS) services. The Director will also be responsible for managing the change process and ensuring that Global Shared Business Services (GSBS) is aligned with the company's overall business goals.


  • Develop and execute a strategic plan for Global Shared Business Services (GSBS) transformation
  • Manage the change process and ensure that Global Shared Business Services (GSBS) is aligned with the company's overall business goals
  • Lead a team of Global Shared Business Services (GSBS) professionals in the implementation of new processes, systems, and technologies
  • Identify and implement opportunities to improve the efficiency and effectiveness of Global Shared Business Services (GSBS) services
  • Manage Global Shared Business Services (GSBS) budgets and ensure that costs are in line with expectations
  • Develop and maintain relationships with key stakeholders within the company and with external partners
  • Represent Global Shared Business Services (GSBS) to the company's senior leadership team
  • Lead the transformation of Global Shared Business Services (GSBS) processes
  • Implement a continuous improvement program for GBS
  • Expand the scope of Global Shared Business Services (GSBS) to other business areas within the company
  • Work on location optimization of Global Shared Business Services (GSBS) offerings


Location: Fort Worth, TX

Remote/Office Location/Hybrid: Hybrid

Employment Type: Full Time/ Permanent


About the role

This role will lead the transformation of GSBS processes in the Americas, ensuring that they are aligned with the company's overall business goals. The Director will also implement and institutionalize a continuous improvement program for GSBS, expand the scope of GSBS to other business areas within the company, and work on location optimization of GSBS offerings.


What we’re looking for

  • 10+ years of experience in a leadership role in a shared services or Global Shared Business Services (GSBS) organization
  • Proven track record of success in leading and managing complex change initiatives
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills – Knowledge of Spanish preferred
  • Ability to work independently and as part of a team
  • Strong understanding of business process reengineering and technology
  • Experience in other Shared Services / GBBS global organization
  • Experience with change management methodologies
  • Experience in leading and managing cross-functional teams


A bit about you

Leaders in RS Group lead a culture where people are:

  • Customer and supplier obsessed
  • Highly engaged and ambitious
  • Stripping out barriers to execution
  • Creating fresh ideas and new markets
  • Delivering on promises – making it happen
  • Driven by outcome, with fully-aligned objectives


Therefore, to do that I:


Show Passion: I connect deeply with others – colleagues, customers, and suppliers

  • I share my aspirations. I am transparent and honest. I act and communicate with integrity
  • I collaborate with others, so together we thrive and transform our business


Act with Humility: I enable others to ask, ‘what if’, and do amazing things

  • I listen to understand diverse views, as I don’t have all the answers
  • I empower others to try new, exciting things; and challenge limiting beliefs. Sometimes we fail, but we do it together and we learn


Demonstrate Trust: I lead by example, align others around ambitious goals, and check in regularly

  • I commit to and am accountable for two or three key priorities; and I deliver on them. I join the dots for people across matrix teams, give them ownership, and make sure we always know how we are doing 


Are you ready to explore the possibilities?


Equal Employment Opportunity

RS is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.


Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

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