Delivery Planner

About RS Group

Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.

We are one team. We deliver brilliantly. We do the right thing. We make every day better. These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

Together, we can make great things happen. Aim for amazing and beyond.

About the Role

Role Purpose

You will manage the daily operations of the Delivery Planning function including purchase order delivery management and customer demand purchase order execution. You will have direct responsibility for managing Supply Chain’s service strategies while maximizing process efficiencies and functional productivity.

Key Responsibilities

• Ensure stock availability by using proper planning policies and service strategies.
• Identify service opportunities that enhance the customer experience and ensure on-time delivery performance to customers and from supplier partners.
• Sustain market leading service levels that leverage automated solutions for scalability of real-time purchase order delivery information from Supplier Partners.
• Manage the review, approval, and release of purchase orders as it relates to the supply planning activity.
• Review MRP planning exception reports weekly and acts to pull-in, push-out or cancel excessive scheduled receipts with supplier where appropriate.
• Work together with Sales and Suppliers to execute order expedites.
• Acknowledge purchase orders and updates delivery information in SAP system
• Proactively communicate delivery issues in a manner to support and improve customer experience
• Participate in company training programs when applicable.
• Perform other duties related to delivery management or non-inventory related tasks as assigned by Supply Chain Management

Essential Skills & Experience

• 1+ years in a supply chain, operations or customer service-related role.
• Exhibits strong customer service and is dedicated to meeting the expectations and requirements of internal and external customers.
• Can effectively communicate (verbal, written and listening).
• Must have strong teamwork and organizational skills
• Managing through systems by implementing best practices.
• Knows how to set priorities and can quickly zero in on what is critical.
• Set’s objectives and goals through effective planning and accurately scopes out length and difficulty of tasks/projects.

Desirable Skills & Experience

• Bachelor’s degree in business or a related field; or equivalent combination of education and experience.
• 2+ years of customer services experience in a highly transactional and demanding environment.

Equal Employment Opportunity

RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.

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