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Custom Manufacturing Solutions Manager


Fort Worth, TX, US, 76118

Brand:  RS Americas
Function:  Programme Management
Location Class: 

We are RS Group.

RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations.  We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide.

Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. 

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.


Custom Order Solutions Manager

Job Description

Production Operations

  • Establish in-house operations to support Custom Order operations including, but not limited to:
    • Kitting / Bag & Tag
    • Labeling / Marking
    • De-Reel / Bulk process
    • Din-Rail and Assembly
    • Cable & Control Panel Assembly
    • Manage production order scheduling, labor scheduling, order execution, quality, and safety
    • Lead and mentor VAS associates to deliver results
    • Collaborate with Operations, Material Control, & Continuous Improvement staff to ensure successful delivery of our offers, and enable scalable growth
    • Maintain equipment & ensure a safe working environment

Offer Management

  • Work with adjacent VAS leadership on the definition of new offers & launch planning
  • Define, implement & test processes to support the new offers
  • Adopt start-up mentality by adjusting to shifting priorities as the VAS silo and it’s services/solutions offer becomes more clearly defined and aligned with customer needs.

Pipeline management

  • Maintain a weekly pipeline report of Custom Orders opportunities
  • Liaise with VAS BDMs to understand the scope, timing, and probability of pipeline opportunities
  • Assist VAS BDMs with assessing the feasibility of an opportunity, or by providing cost estimates
  • Collaborate with VAS BDMs and Inventory Control on the scheduling and material logistics of new orders

KPIs & Financial management

  • Track budgets for overall Custom Order operations & individual projects
  • Work with adjacent VAS leadership to ensure achievement of revenue and operational KPI’s.
  • Financial:  revenue, operating costs, & margin
  • Operations:  OTTP, quality, safety
  • Offer:  order metrics
  • Manage budgets including CAPEX and OPEX expenditures
  • Establish operational procedures, processes, reporting, and controls to ensure the delivery of VAS build volume safely and cost-effectively

Data & analytics

  • Create reports & dashboards
  • Analyze operations & recommend operational improvements. 
  • Collaborate with finance on reporting & forecasting

Location: Dallas-Fort Worth

Remote/Office Location/Hybrid: Office

Employment Type: Permanent

Travel Requirements: Up to 5%


About the role

As a member of the Value-Added Solutions Team, play a key role in the development and deployment of Custom Order Solutions in the Americas as a core way of working, that supports and enables the delivery of our strategic growth plans, through simple and scalable processes. This role supports the regional Value-Added Solutions initiatives by implementing in-house and partner build solutions while liaising with adjacent VAS silos: Design Solutions, Procurement Solutions, & Maintenance Solutions in the Americas.

Our customers include industrial manufacturing plants, machine builders, & system integrators.

The objective of our Custom Order Solutions offer is to help these customers simplify their procurement by delivering the products how & when they need them. 

The offer range for Custom Order Solutions is divided into three levels of complexity and ranges from basic kitting to simple assembly, to advanced customizations & assemblies. The production operations high-mix / low-volume and are performed both in-house and through partners. 

The Custom Order Solutions Manager’s primary responsibility is to lead the day-to-day production operation.  They will also have responsibility for process improvement, financials & reporting, and assisting with offer expansion.


What we’re looking for


  • 5+ years’ experience in manufacturing operations
  • 3+ years in a supervisory role involving production manufacturing
  • Broad knowledge of electrical & mechanical components as well as assembly & manufacturing processes, and shop-floor operations
  • Hands-on abilities to layout, measure, assemble, wire, & inspect projects.  Proficient with a broad range of hand tools, power tools, & inspection equipment.
  • Experience in production planning & scheduling, including the ability to coordinate multiple simultaneous projects with various timelines
  • Detail-oriented with strong analytical skills.  Demonstrated creative thinking and problem-solving skills
  • Direct experience of training, mentoring and coaching others
  • Ability to analyze data and create reports & dashboards (Excel, Power BI, PowerPoint, etc)
  • Working knowledge of financial accounting & reporting
  • Familiar with continuous improvement concepts & mapping business processes
  • Strong interpersonal, written, & verbal communication skills
  • Good presentation skills, including the use of visual media (PowerPoint, Teams, etc)
  • Motivates self to learn, grow and achieve while motivating to do the same. Builds the knowledge and capability of others and the organization; always anticipating future capability needs
  • Proficient with Microsoft Office applications
  • Ability to lift 40lbs


  • Bachelor’s degree in a technical or business field
  • Experience with industrial automation & control products, manufacturing, or industrial distribution
  • Direct Distribution or Manufacturing Industry Experience and specifically as part of a process-driven environment
  • Ability to read mechanical & electrical schematics
  • Lean Six Sigma certification/experience 
  • Electronics and panel building knowledge/experience
  • Experience with SAP
  • Experience with product/offer management

A bit about you

Leaders in RS Group lead a culture where people are:

  • Customer and supplier obsessed
  • Highly engaged and ambitious
  • Stripping out barriers to execution
  • Creating fresh ideas and new markets
  • Delivering on promises – making it happen
  • Driven by outcome, with fully-aligned objectives

Therefore, to do that I:

Show Passion: I connect deeply with others – colleagues, customers, and suppliers

  • I share my aspirations. I am transparent and honest. I act and communicate with integrity
  • I collaborate with others, so together we thrive and transform our business

Act with Humility: I enable others to ask, ‘what if’, and do amazing things

  • I listen to understand diverse views, as I don’t have all the answers
  • I empower others to try new, exciting things; and challenge limiting beliefs. Sometimes we fail, but we do it together and we learn

Demonstrate Trust: I lead by example, align others around ambitious goals, and check in regularly

  • I commit to and am accountable for two or three key priorities; and I deliver on them. I join the dots for people across matrix teams, give them ownership, and make sure we always know how we are doing 

Are you ready to explore the possibilities?


Equal Employment Opportunity

RS is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

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