Implementation Technician - Inventory Solutions

Implementation Technician 

Remote – with Nationwide Travel (midlands)

Here at RS Group we have an exciting opportunity for an Implementation Technician, this is a dynamic role where you’ll combine customer service, and technical implementation support You’ll be a trusted partner to our customers, managing on-site Implementation of our inventory solutions nationwide, although predominantly midlands based.

You will support the on-boarding of existing and future Managed Inventory Services, via a defined implementation process to ensure a smooth handover.

Supporting our wider Value-Added Services team where appropriate in scoping and validating opportunities to ensure the correct solution is being proposed.

You will play a pivotal role in our continued drive to make amazing happen!

So, what does this opportunity involve?

Implement industry recognised best practice project installations for Inventory Solutions and acceptance into service frameworks including support for ongoing implementations around break fix & service issue resolution. 

Work with senior management to implement on-boarding of new customer installations from initial sales visit through customer proposal to systems configuration, installation at customer site (including end user training) and then handover to branch network for business as usual activity such as ongoing replenishment.

Support the physical configuration of any hardware (Vending machines, ConnectPoint terminal) along with autonomous break fix support for:

• • Electrical and Mechanical repairs
  • Software troubleshooting
  • Firmware maintenance
  • Machine servicing
  • Connectivity issues
  • Any other hardware & software issues

Support customers in identifying and implementing connectivity requirements for Industrial Vending machinery.

Provide customers with training to support and service hardware/software relating to Inventory Solutions.

 
A bit about what you will need to be a success in this role

• Full clean driving licence
• Excellent understanding of Microsoft packages, specifically Excel
• Happy to travel Nationwide
• Strong interpersonal and communication skills.
• Self-motivated, organised, and flexible. A natural problem solver.
• Customer-first mindset with experience in service or sales roles.
• Understanding of stock control or warehouse practices.

Some more good stuff

Innovators and pioneers. Rebels and creators. A global organization of optimists and specialists with big aspirations for the future. You can take control of your future here at RS. We offer all the benefits you’d expect to receive in a progressive global business.

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. Grow in our learning and inclusive culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here. Why not make RS a part of your journey?

What can you expect from us?

At RS, as well as the usual employee benefits, you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, and generous annual leave, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:

• Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation.
• Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause.
• Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery.
• Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome.
• Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.

We are RS

At RS UK, part of RS Group, we’ve been solving Industry problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.

Our purpose? Making amazing happen for a better world.

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 800,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues, and communities – to solve problems.

We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.