Contract Delivery Manager

Contract Delivery Manager
Full-time, Permanent
Field Based – covering Bath, Leeds, Oldham, and Wolverhampton. 

Here at RS, we have an exciting opportunity for an experienced and inspirational leader to join our team as a Contract Delivery Manager. In this position you will be responsible for working to ensuring seamless commercial and operational delivery of all our products and services associated with customer contracts. 

In short, you will be driving a world-class customer experience, with a company that will give you all the tools needed to deliver in your role and is invested in your personal development.

Some more details on what you will be doing…
You will be the primary day to day customer contact and as such will be involved in developing meaningful and collaborative relationships with a varied range of stakeholders at all levels. Beyond this, you will be supporting the wider sales community in shaping our customer success strategies. You will also be delivering service excellence, customer value, and looking to continuously review and improve processes and technologies relating to contract delivery. 
  
You will also act as a conduit between the customer and RS Group, introducing and building an extended range of Value-Added Solutions, facilitating access to RS and manufacturer tech support teams, and ensuring a seamless omni-channel experience is observed by the customer. 

What you will need to be successful in this opportunity…

• You will be an experienced, proven leader and coach, with a track record of managing operationally focused teams in a process centric environment. 
• An effective collaborator, influencing other teams to take personal ownership & responsibility. 
• Have experience of working in demanding customer facing sales, commercial or operational roles, with experience of budget and risk management. 
• Experienced and adept at managing stakeholders across a broad range of disciplines and organisational levels. 
• Ability to work with internal sales teams to support growth opportunities through effective customer growth strategies. 
• You are a proven team player, who is self-driven, with a high commitment to energising cross-functional peers to deliver against complex customer requirements. 

Here is a little bit about the responsibilities you will have…

• You own the operational service delivery of the contract and support the development and governance of commercial arrangements, ensuring the meeting of customer KPIs.
• You will work with the sales teams in producing and take ownership of a Contract Delivery Plan consisting of a full P&L schedule and revenue forecast which drives profitable growth. 
• Attend and lead customer meetings, presentations, as well as manage operational and commercial escalations through to conclusion using corrective/preventative action principles. 
• Work with site engineering teams to support their maintenance objectives and focus on increasing uptime. 
• Support customer procurement teams with vendor consolidation activities.
• Implement service effectiveness programmes that are focussed on continually improving processes to become more seamless, driving improved internal and external experiences. 
• You will also be seen as a brand ambassador at customer and national level, attending company, network, and industry events. 

  
What can you expect from us?
 
At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including quarterly performance bonus, enhanced maternity and paternity leave, private healthcare, and generous annual leave, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:
 

• Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation.
• Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause.
• Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery
• Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome.
• Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.

 
We are RS
 
At RS UK, part of RS Group, we’ve been solving Industry problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.
 
Our purpose? Making amazing happen for a better world.
 
We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.
 
We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues, and communities – to solve problems.
 
We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.
 
Come and join our UK team with over 2000 colleagues in this region – and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.
 

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