Customer Service Agent

Our people are important to us and they are an integral part that supports the growth of the organisation. Our aim is to make sure that you feel impowered to bring your true self to work every day. That is why we continue to build our culture around our inclusion strategy, which focuses on five key priorities: race, gender, LGBTQ+, disability, wellbeing and mental health wellbeing. We hope that you will help us to champion our culture of diversity, inclusion, and representation.

As a business we want to ensure we have the right capabilities required so you can help us deliver our strategy. This is achieved by developing our people to be the best version of themselves, generate greater innovation in the products that we offer, and create an environment that offers a range of different views and perspectives. By embracing differences, we are better suited to understand our customers and finding unique solutions to meet their needs.

What you will be doing:

As a Customer Service Agent, you will be reporting into one of our amazing Customer Service Team Leaders, you will be providing effortless and exceptional customer experience to create loyalty and additional revenue by working in a multi-channel customer solutions environment.

You will problem solve in the moment to find solutions and resolutions to customer issues and complaints; turn a detractor into a promoter and collaborate cross-functionally to deliver an exceptional service and help find opportunities and leads for Key and Corporate Sales Communities and qualify with great questioning.

What do I need to be successful?

If you have the following skills and experience, we want to hear from you:

• Experience in working in a multi-channel Customer Service environment.
• Excellent organisational skills: effective and efficient use of time and resources to meet all deadlines and deliver quality results.
• Excellent interpersonal skills.
• Must be proactive and demonstrate initiative.
• Ability to quickly adapt to changing situations, demonstrating flexibility, and taking on other duties as assigned.
• Instinctive and consistent focus customers’ needs delivering quality and accuracy even when under pressure.
• Excellent attention to detail.

What’s in it for you?  

Once you have successfully completed your probation period, the company offers a comprehensive benefits package which would include:

• Competitive Salary
• Quarterly Staff Bonus Scheme
• Defined Contribution Pension scheme
• Private health care
• Sick Pay
• Long Service Rewards
• Enhanced Payments on Family Leave (Maternity, Paternity and Parents Leave)
• Blended approach to office & home working
• TaxSaver Schemes, Bike & Public Transport
• Educational Support for Career Development
• Company ShareSave Programme
• Staff Discounts

We are RS Group.

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world.  ​

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.  ​

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.  ​

We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. ​

Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.