Local IT Engineer

Local Engineer (UK Based)
Location: Corby (Onsite)

Travel required

RS Group is currently seeking a Local Engineer to join their permanent team. As a Local Engineer, you will be responsible for delivering technical support to end users when issues cannot be resolved by our remote support partner. This position entails occasional travel across the UK and providing support outside regular working hours during evenings and weekends.
 

What you’ll be doing

• Oversee all incidents and requests for Corby, the local branch, and remote users in the UK that cannot be resolved by our remote service provider.
• Monitor the Hardware Technician role to enhance technical skills.
• Offer support, guidance, and ticket management from the Corby Tech Hub.
• Provide assistance to other locations as needed, including holiday and sickness cover.
• Deliver IT support for UK events.
• Assist in incident management during out-of-hours and weekends.
• Support and maintain physical equipment utilized by our internal customers.
• Record and track all assets within the designated geography.
• Provide on-site support for project activities.
• Identify and resolve user-based IT/Telephony hardware and software issues and incidents, ensuring SLAs are met.
• Conduct application wrapping scripting and testing.
• Adhere to local working practices, legal requirements, and health and safety regulations.

About you
In this role, you will have the chance to offer support to our internal customers in collaboration with our service providers. Additionally, you will contribute your expertise and local knowledge to drive new project activities and foster innovation in local markets globally.

The ideal candidates must have experience in the following:  

• Prior experience in deskside or L3 support
• Strong written and verbal communication skills
• Proficiency in identifying and resolving user-based IT/Telephony hardware and software issues, including experience with core Microsoft technologies
• Knowledge of managing infrastructure patching cabinets
• Familiarity with the practices and standards of a service delivery team
• Experience in a customer-facing organization
• Ability to cultivate relationships with internal departments and external third parties
• Familiarity with ITIL principles and working practices
• Capability to organize and manage workload on a day-to-day basis to meet agreed activity plans and SLAs
   

The extras you’ll get

At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:​

• Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation​
• Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome​
• Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause​
•  Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery​
• Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all. 

We are RS

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.  ​

Our purpose? Making amazing happen for a better world.  ​

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.  ​

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.  ​

We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. ​

Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.​

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