Head of Site Performance

Location: 

Corby, ENG, GB, NN17 9FH

Brand:  RS Group
Function:  Digital & Technology
Work Location: 

Head of Site Performance
Location: Hybrid (London or Corby)

RS Group is currently seeking a Head of Site Performance to join our team permanently. As the Head of Site Performance, you will play a crucial role in ensuring that RS Group delivers exceptional digital customer experiences related to site stability, speed and performance, positioning our organization for success in a dynamic marketplace to win with search engines and grow customer lifetime value.

 

What you’ll be doing:

  • Set global best practice and standards for proactively managing platform site performance stability, consistency & optimisation.
  • Lead strategic alignment between technology and specialist product teams to optimize digital experience performance such as site speed metrics, error handling, application performance etc.
  • Advocate for the customer & commercial performance by evaluating technical changes that may impact site performance.
  • Collaborate with cross-functional teams, including engineering, product owners, martech, UX researchers and designers, SEO teams and marketers, to prioritize and implement changes that enhance technical performance.
  • Utilize insights to identify opportunities for continuous improvement in online experience speed and stability.
  • Ensure alerting & monitoring practices and systems are in place and fit for purpose.
  • Partner with our experimentation practice to measure the effectiveness of performance improvement initiatives and recommend optimization strategies based on data.
  • Stay informed about industry trends and best practices to drive ongoing improvement and innovation in site performance optimization.
  • Collaborate with Search Engine Optimization teams to ensure a roadmap of improvements to stay abreast of search engine ranking factors and best practices.
  • Ensure best practice is followed for timely and effective handling of incidents affecting digital performance and customer experience by product and engineering teams.
  • Ensure commerce site compliance related to security and privacy standards.
  • Provide stakeholders with visibility into metrics associated with an exceptional onsite experience.
  • Facilitate regular and engaging communication with stakeholders.

 

About you:
As the Head of Site Performance, you will have the opportunity to bridge product, technology, and marketing to create high-performing digital experiences.

Key skills required for this role include:

  • Demonstrated experience in developing or scaling businesses through eCommerce channels.
  • Senior-level experience in eCommerce with hands-on execution capability.
  • Knowledge of digital sales and procurement models, including SEO, PPC, and conversion optimization.
  • Ability to work effectively in a cross-functional structure, leading diverse teams to develop and execute plans.
  • Experience in digital consumer B2C or B2B environments is preferred.
  • Proficiency in synthetic site monitoring platforms such as Datadog and New Relic.
  • Strong understanding & experience of optimising search engine ranking factors and core web vitals.
  • Experience of eCommerce incident management workflows & processes.
  • Analytical mindset with a focus on data-driven decision-making.
  • Curiosity and problem-solving skills to address challenges effectively.
  • Technical knowledge of eCommerce site architecture including server & client side tagging practices.
  • Ability to communicate effectively with both technical specialists and non-technical business users.
  • Highly competent with systems such as Jira, Adobe Analytics, PowerBI.
  • Familiarity with commerce platforms such as Adobe and Content Management platforms like Contentful.

 

The extras you’ll get

At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:​

  • Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation​
  • Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome​
  • Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause​
  •  Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery​
  • Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all. 

 

We are RS

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.  ​

Our purpose? Making amazing happen for a better world.  ​

 

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.  ​

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. That’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.  ​

We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. ​

Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.​

 

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