HR Operations Manager

Location: This is a hybrid role, offering a combination of being able to work remotely and from our Corby office.

 We are seeking a passionate and collaborative HR Operations Manager to join our HR Shared Services team.

This is a pivotal time to join us in the journey of creating a global service for the organisation, you will have significant impact in shaping the future of the RS employee experience. 

 What you will be doing:

• Manage and develop a team of experienced HR and Technical Specialists and be their escalation/referral point for complex cases.
• Drive the performance of the team to improve service delivery; ensure appropriate performance measures for the function are in place, including SLA’s 
• Work with data and insight to identify the optimal solution(s) to short term and recurring people challenges, whilst evolving the service to drive a culture of continuous improvement culture and service excellence. 
• Optimise HR systems to streamline processes and improve the experience for customers; undertake change management activities to implement the improvements.
• Deputise for the Shared Services Lead as required. 

If you have the following skills and experience, we want to hear from you:

• Experience of coaching, developing and motivating people in a hybrid or remote environment.
• Expert knowledge and application of employment law with extensive hands-on experience of managing complex ER cases and tribunal matters.
• Experience of delivering change projects and process improvement with a focus on managing the people implications of the change. 
• Experience of setting up an international People Shared Services team and/or increasing the scope of the work (processes and geography). 
• Experience with SuccessFactors, PeopleDoc or other equivalent People systems essential  
• Evidence of expertise in the design and implementation of People related processes, policies, and procedures ideally in an international environment. 

  RS – who we are

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.

Our purpose? Making amazing happen for a better world.

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.

We want people like you, as you are curious about things, you like doing things differently and in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues, and communities – to solve problems.

 We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us and over 2000 colleagues here in the UK – and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.

Rewards

At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, we’ve just introduced several new Family Friendly Policies including:

• Help for people to take control of ongoing Health conditions such as diabetes or asthma.
• Support for Neurodiverse colleagues and families with neurodiverse members.
• Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause.
• Helping our LGBTQ+ community through enhanced coverage for trans colleagues.

Are you ready to explore the possibilities?